IT Operations Manager

About this role

About Us
Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks’ data on a real-time basis onto a single centralized platform, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.


About You
Versana is seeking an experienced IT Operations & End User Computing Manager to lead and oversee all corporate IT operations, end-user computing, and manage service provider engagement. This role is responsible for ensuring the reliability, security, and efficiency of the company's IT systems, hardware assets, and user support functions.


Key Responsibilities
IT Operations & End User Computing, Assets & Infrastructure

• Own day-to-day IT operations and end-user technology services across the organization.
• Develop and maintain IT operational policies, standards, and procedures.
• Ensure high-quality IT support delivery for employees across all locations.
• Drive continuous improvement initiatives to enhance the employee IT experience.
• Ensure business continuity and operational readiness of corporate IT services.
• Oversee lifecycle management, support, and security of corporate technology assets, including laptops, mobile devices, conference room equipment, printers, networking equipment, wireless infrastructure, VPN, remote access solutions, and endpoint management platforms.
• Oversee corporate networking, VPN connectivity, and office technology environments.
• Coordinate hardware refreshes, software updates, patching, and asset lifecycle management activities.

**Microsoft 365 ...