IT Manager, Operations Manager, Digital Support Manager

About this role

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location:
London


Department:
Digital Operations


Salary:
£65-75k + Benefits


Company Overview
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.


As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.


Key Responsibilities
Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management

• Oversee the planning, execution, and delivery o...