IT Infrastructure Operations Manager

About this role

Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We’re continuously seeking talented individuals who bring a problem-solving mindset, fresh perspectives, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you!

We are looking for an experienced IT Infrastructure Operations Manager who also acts as the Delivery Manager for infrastructure projects. You will run the infrastructure intake process, track critical projects through to delivery, and provide timely, accurate metrics and status reporting to stakeholders. You will work closely with operations, engineering, vendors, and business teams so that infrastructure initiatives (migrations, upgrades, data center moves, new site rollouts) are well governed, visible, and delivered on schedule.

Responsibilities are, but not limited to:

• Design, document, and continuously refine the Infrastructure Projects Intake process, including request channels, intake forms and templates, triage and prioritization criteria, approval gates, SLAs, roles and responsibilities, and workflows (e.g., in ServiceNow, Jira, or Azure DevOps).
• Own and run the Infrastructure Intake process day to day, from request submission through triage, assessment, prioritization, and approval, working with architects, engineers, and security to validate scope, effort, dependencies, and risk.
• Maintain the intake queue and backlog, communicate decisions and timelines to requestors, and convert approved requests into projects with clear scope, owners, and milestones.
• Manage delivery of infrastructure projects from initiation through planning, execution, cutover, hypercare, and handover to operations, includ...