Implementation Project Manager

About this role

The ProShop Mission Statement: *We empower manufacturers with software grounded in deep industry insight to unlock the full potential of their business and strengthen the communities they serve.*

Our Core Values: Win Together, Lead with Care, Embrace the Pace and Say It, Do It

ProShop ERP is the system of execution built exclusively for precision machine shops. Trusted by more than 700 manufacturers across aerospace, defense, medical, and energy, ProShop helps shops capture institutional knowledge, uphold compliance on the floor, and run more predictably — without depending on who happens to be there. Learn more at www.proshoperp.com

Department: Implementation

Reports to: VP of Customer Experience

Job Location: The candidate must be located in the United States. We are unable to pursue candidates in the following states/provinces: California, New York (US); Quebec (Canada)

Employment Type: full-time/salaried

## Job Summary:

The ProShop ERP Implementation Project Manager is a critical client-facing role responsible for the end-to-end management of new customer implementations. You will be the primary point of contact for machine shop clients from the post-sale kickoff to the final go-live, ensuring a timely, successful, and transformative adoption of ProShop ERP. This role requires a perfect blend of project management discipline, deep manufacturing process knowledge, and exceptional communication skills to translate complex production requirements into a fully configured ProShop solution. It also requires deep, hands-on knowledge of the ProShop ERP product itself, including its data model, configuration logic, and module interdependencies, at a level sufficient to configure, troubleshoot, and problem-solve independently. This position involves regular travel to client sites.

Essential Duties:

• **End-to-End Project Management:** Lead and manage the entire ProShop ERP implementation lifecycle for multiple machine shop clients...