Immigration Operations and Documents Specialist (Case Manager)
Company: SG Immigrations
Location: Johor Bahru, Johor (Remote)
Salary: RM 3,000 – RM 4,000 per month
Type: Full-time
Remote: Yes
Posted: 2026-05-23
About this role
You’ll be a key member of an established group, managing the end-to-end process of immigration applications, from Singapore Citizenship and Permanent Residency to Long-Term Visit Passes , Employment Passes, and appeals
This role is ideal for someone who takes ownership, works independently within a team, and thrives on precision. For the right candidate, remote or hybrid arrangements may be considered.
Key Responsibilities
Case Management
• Handle the full lifecycle of immigration applications — from intake, document preparation, and submission to ICA/MOM to case tracking and follow-up.
• Maintain accurate and organized digital records, tracking deadlines, renewals, and key milestones via our CRM system.
• Communicate with clients to gather required information and clarify documentation requirements.
Quality & Compliance
• Conduct thorough checks to ensure every submission meets ICA and MOM standards.
• Stay up to date with policy changes and integrate them into internal workflows and checklists.
Client Communication
• Serve as the main liaison for assigned clients, providing regular updates in clear, client-friendly language (English and/or Mandarin).
• Offer professional guidance and reassurance throughout the application process.
Process Improvement
• Spot workflow inefficiencies and recommend improvements.
• Develop templates, SOPs, and checklists to streamline operations.
• Assist in adopting digital tools or automation to enhance productivity.
Team Collaboration & Growth
• Work closely within a supportive team environment while taking responsibility for your own portfolio.
• Provide guidance to junior coordinators when needed and contribute to maintaining high service standards.
Requirements
• Experience: Minimum 3 years of hands-on experience managing Singapore immigration cases (Citizenship, Permanent Residence, Long Term VP, Work Passes, or appeals) in a consultancy, legal, or HR mobility setting.
• Languages: Strong English profic...