HVAC Operations Manager

About this role

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Drive Operational Excellence

• Implement and maintain best operational practices while continuously seeking improvements to increase efficiency and meet budgeted gross margins.

Manage Branch Resources

• Oversee labor allocation, vendor agreements, fleet, inventory, and facility operations to protect company assets and control costs.

Ensure Safety Compliance

• Lead all safety-related efforts, including OSHA compliance, training, incident tracking, and corrective actions to maintain a safety-first culture.

Maintain Licensing and Code Compliance

• Ensure all licensing, permitting, and code requirements are met and documentation is accurate and current.

Lead and Develop the Service Team

• Recruit, train, schedule, and coach service staff to drive team performance and uphold company standards.

Optimize Workforce Scheduling

• Analyze personnel schedules and workloads to ensure efficiency and profitability while delivering excellent customer service.

Train Field Personnel

• Provide ongoing training using Success Academy®, in-house sessions, webinars, and ride-alongs to ensure technical and procedural competence.

Monitor Field Performance

• Conduct job site inspections, review service paperwork, and verify that documentation and reporting standards are consistently met.

Support Dispatch Operations

• Assist dispatch with technician-job matching to ensure the right technician is assigned based on expertise and service priority.

Promote Brand Standards

Maintain a professional appearance and uphold One Hour’s values by following all uniform, safety, and conduct policies while respecting customer property.

Required Knowledge, Skills, and Abilities

• Must have a minimum of 10 years of ...