Human Resources Operations Manager

Responsibilities

The HR Operations Manager oversees daily HR department operations, including benefits administration, payroll management, and employee relations. They collaborate with the Director of HR to enforce policies, manage the employee lifecycle, and ensure organizational compliance with employment laws.

Requirements

Candidates must possess a bachelor's degree and 5-7 years of experience in a similar role, with at least 3 years of robust HRIS experience. Proficiency in Microsoft Office, strong communication skills, and knowledge of local, state, and federal employment regulations are required.

Skills

• HRIS management
• Benefits administration
• Employee relations
• Payroll processing
• Performance management
• Compliance
• Data analysis
• Staff supervision
• Policy development
• Talent acquisition
• Conflict resolution
• Project management
• Communication
• Organizational skills
• Problem solving
• Microsoft Office

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Long-term disability
• Incentive savings plan
• Paid time off
• Public service loan forgiveness
• Parental leave
• FSA programs

About this role

Description
Organization Information
GrowNYC is a 56-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable life. GrowNYC Programs include:
Our network of Greenmarkets and the work of GrowNYC Wholesale ensure that all New Yorkers have access to the freshest, healthiest local food.
We build and support community and school gardens through volunteer days, technical assistance, training, grants and more.
We provide 70,000 children each year with programs that provide meaningful interactions with the natural environment.
Human Resources Operations Manager (Full-time)
Position Summary
The HR Operations Manager is responsible for overseeing the day-to-day operations of the Human Resources department, and manages all aspects of employee benefits administration. This position involves collaboration and partnership with the Director of HR to manage employee relations and to develop,implement,and enforce policies and SOPs that align with organizational objectives. The HROM will also promote seamless workflow execution and facilitate efficient processes, while maintaining compliance with federal, state and local employment laws.
The HROM functions as a strategic partner across all human resources domains, including employee relations, benefits administration, HRIS management and optimization, and talent acquisition. The HROM will provide comprehensive support across HR functions as required, continuously refining processes and upholding policies and procedures to meet the organization's evolving needs. The HROM will provide support and guidance within the HR team and across programs in the HR director’s absence.
Requirements
Human Resources Operations Manager Responsibilities (Include but are not limited to):
HR Department Operations and Staff Management
Efficiently and effectively oversee all HR operations
Guide the HR team to ensure an optimal execution of all HR functions while offering individual support as needed
Assist with the implementation of best practices HR strategies, benefits, and procedures
Oversee all aspects of the entire employee lifecycle from hiring to offboarding
Collaborate closely with the Director of HR to ensure clear, consistent, and effective communication of HR matters across the organization.
Serve as an internal liaison within the HR team, and externally, across all other departments to support cross-functional alignment.
Supervise direct reports to provide guidance, coaching, conduct performance reviews, share feedback and ensure alignment with departmental goals
Employee Relations
Assist the Director of HR with a variety of HR matters while ensuring proper documentation and alignment with company policy.
Support the Labor and Employee Relations Coordinator in managing union-related matters, including grievance hearings, RFI’s, and communication with union representatives.
Support supervisors in addressing performance management matters, including coaching, corrective actions, and the development and implementation of performance improvement plans (PIPs).
Provide guidance on disciplinary procedures to ensure consistency and compliance with organizational policies.
Conduct thorough and effective internal investigations under the HR directors guidance
Escalate complex or sensitive workplace issues or concerns to the HR Director when necessary
Benefits and Payroll Management
Benefits
Collaborate with Senior Payroll and Benefits Specialist in managing all benefit communications including new hire orientation, plan updates, open enrollment, paid time off policies, and general employee inquiries
Co-Manage the benefits platform in Paylocity, ensuring system accuracy, maintaining plan configurations, and resolving EDI discrepancy issues with carriers.
Oversee and coordinate the annual open enrollment process in Paylocity, including system setup, employee support, and carrier submissions.
Ensure benefits compliance with applicable laws and regulations (e.g. ACA, COBRA, ERISA, etc.), including timely reporting and required documentation.
Oversee COBRA administration in partnership with Paylocity, ensuring timely transmission of qualifying events and accurate communication with former employees.
Manage all LOA’s, including short-term and long-term disability, NYPFL, FMLA, and workers' compensation, ensuring compliance and timely communication with employees and vendors.
Payroll
Serve as second tier payroll reviewer for biweekly processing. Process and submit payroll when needed
Manage payroll records by applying and refining established procedures—overseeing data collection, calculation, and entry, as well as processing changes such as new hires, terminations, and salary adjustments
Work collaboratively with the Senior Payroll and Benefits Specialist to resolve issues and answer questions
Audit W-2 forms and year-end payroll reports to ensure accuracy and compliance with IRS requirements.
Other Administrative Responsibilities
The HR Operations Manager administers the organization’s Incentive Savings Plan by distributing required annual communications and processing employee forms for rollovers and loans. In this role, they also serve as the primary point of contact to provide guidance and resolve plan-related inquiries for employees.
Manage the entire performance review cycle from start to finish, including coordinating check-ins and annual evaluations. Collaborate with leadership to ensure timely completion, generate budget-aligned salary reports, and continuously enhance process consistency and effectiveness.
Monitor Workers’ Compensation billing and support annual audits
Manage and respond to all incoming communications received through the HR phone line and central email mailbox.
Track HR metrics, analyze data and generate a variety of complex reports and other ad hoc HR data requests as needed
Required Qu...

About GrowNYC

Environmental Services · 51-200 employees · headquartered in New York, NY · founded 1970