HR Operations Manager

Responsibilities

The HR Operations Manager oversees the full team member lifecycle, including payroll, benefits, compliance, and HRIS data management. They also lead wellness initiatives and collaborate cross-functionally to ensure operational excellence and a seamless employee experience.

Requirements

Candidates must hold a bachelor's degree in Human Resources, Business, or a related field. An HR certification such as SHRM-CP or PHR is also required for this role.

Skills

• Payroll processing
• Benefits administration
• Compliance
• HRIS management
• Leave administration
• Data management
• Wellness program management
• Multi-state payroll
• FMLA
• ADA
• Paylocity
• Reporting
• Communication
• Project management
• Process improvement
• Customer-centric

Benefits

• Wellness programming
• Benefits administration

About this role

Description
OVERVIEW

The HR Operations Manager is responsible for executing a wide range of HR functions across the full Team Member lifecycle. This role ensures operational excellence across payroll, benefits, compliance and audit, HRIS/data management, leave of absence administration, wellness programming, and related communications. The HR Operations Manager collaborates cross-functionally to deliver a seamless, inclusive, and engaging Team Member experience, while maintaining accuracy, compliance, and efficiency across HR operations. Occasional travel required.

RESPONSIBILITIES
Payroll & Compliance
Execute multi-state payroll processing in partnership with vendors and internal stakeholders.
Ensure compliance with federal, state, and local payroll laws and tax regulations.
Manage document retention and support internal/external audits.
Administer leave and accommodation programs (FMLA, ADA, etc.) in accordance with applicable laws and internal policies.
Manage employment eligibility and compliance, including I-9 verification and documentation, new hire reporting, completion tracking for required forms and training, and administration of annual organizational compliance training.
Benefits Administration & Analysis
Administer benefits programs including enrollment, life events, open enrollment, file feeds, and vendor coordination.
Reconcile monthly benefits invoices and collaborate with Finance to ensure accurate reporting and timely payment.
Participate in collaboration efforts with external benefits advisors to assess plan performance and alignment with organizational goals.
Analyze benefits utilization and cost trends to identify patterns, inform communication and education strategies, and support Team Member utilization.
Develop and deliver clear, engaging communications to help Team Members understand and maximize their benefits.
HRIS & Reporting
Maintain and optimize HRIS (Paylocity), ensuring data accuracy and system integrity.
Provide accurate, timely, and proactive reporting to fulfill team level and cross-functional data needs, support informed decision-making, and enable continuous improvement initiatives.
Support implementation of self-service tools and automation aligned with organizational goals.
Wellbeing Program Management
Manage the organizational wellness program and platform, aligning programming with strategic goals to improve engagement and impact.
Coordinate wellness initiatives that address key organizational health conditions and promote holistic well-being.
Partner with internal stakeholders and external vendors to deliver meaningful wellness education and resources.
Lead the internal wellbeing committee, creating a structured forum for team member input, idea sharing, and ongoing program evolution while actively engaging and encouraging broad participation across the organization.
Track and report participation and outcomes to assess effectiveness and identify opportunities for enhancement.
Cross-Functional Support and Continuous Improvement
Serve as a subject matter expert and point of contact for HR-related inquiries.
Manage the Talent Experience inbox, categorizing requests and support needs to ensure appropriate and timely responses.
Collaborate with Finance, IT, and other departments to ensure alignment and accuracy in shared processes.
Maintain and publish HR resources on internal platforms to ensure accessibility and clarity.
Stay current with HR trends, compliance updates, and best practices.
Identify opportunities to improve processes and recommend enhancements to existing tools and workflows.
Identify and recommend potential opportunities to incorporate innovative methods and emerging trends within area of expertise.
Other duties as assigned.
Requirements
QUALIFICATIONS
SHRM-CP, PHR, or other related HR certification is required.
Bachelor's degree in Human Resources, Business, or a related field of study, or equivalent related experience.
PROFESSIONAL SKILLS
A customer-centric approach to all internal and external interactions.
Values and leverages the unique strengths and perspectives of each Team Member.
Takes pride in the work, celebrates success, and has fun.
Approaches work with curiosity and experimentation.
Ability to multi-task, prioritize, and be detail oriented.
Ability to take initiative and work proactively.
Ability to work independently, resourcefully seek answers, and remove obstacles.
Results-oriented with the ability to consistently meet deadlines.
Ability to handle confidential and sensitive matters with discretion, integrity, and tact.
A high sense of urgency.
Excellent written and verbal communication skills.
Ability to effectively prioritize and balance urgent tasks with strategic projects.
The ability to influence professionally and constructively.
Accountable and takes ownership.
Excellent judgment and ability to adapt to changing priorities with ease and efficiency.

About Project Lead The Way (PLTW)

Primary and Secondary Education · 201-500 employees · headquartered in Indianapolis, Indiana · founded 1997