Home Carre Operations Manager

Responsibilities

The Operations Manager oversees daily office workflows, administrative processes, and recordkeeping to ensure efficient service delivery. They also lead caregiver staffing activities, manage client relationships, and support financial functions such as billing and payroll.

Requirements

Candidates should possess strong leadership, organizational, and communication skills with previous experience in home care operations. A Bachelor’s degree in Business or a related field is required, and a Certified Nursing Assistant certification is preferred.

Skills

• Operations management
• Staffing
• Recruitment
• Onboarding
• Performance management
• Scheduling
• Client relations
• Compliance
• Billing
• Payroll review
• Budget tracking
• Leadership
• Problem-solving
• Time management
• Communication
• Confidentiality

Benefits

• Mileage reimbursement
• 401(k) matching
• Performance bonus
• Competitive compensation
• Career growth opportunities

About this role

Benefits:
Mileage from the office
401(k) matching
Bonus based on performance
Benefits/Perks
Competitive Compensation
Career Growth Opportunities
Key Responsibilities

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.

• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.

• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage. • Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards. • Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.

• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers ‘compensation processes; promptly escalate identified compliance concerns.

• Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and related reporting, as designated by the Founder/CEO.

• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and established scheduling expectations.

• Perform other duties related to the position as assigned by the Founder/CEO.

Qualifications:

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and interpersonal skills.

• Demonstrated leadership, coaching, and staff-management capabilities.

• Strong problem-solving and decision-making skills.

• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.

• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.

• Previous home care industry or comparable operations-management experience preferred.

• Ability to handle sensitive employee and client information with discretion and confidentiality.
Bachelor’s degree in Business or a related field
Certified Nursing Assistant preferred

About A VILLAGE HOME CARE LLC

Hospitals and Health Care · 2-10 employees · headquartered in Reston, Virginia · founded 2021