GC Retail Operations Manager Store 555

Responsibilities

The Operations Manager leads the team in receiving, stocking, and merchandising products while maintaining store standards and operational integrity. They are responsible for managing inventory, loss prevention, staff training, and acting as the manager in charge to drive sales.

Requirements

Candidates must have at least 3 years of retail or warehouse experience and intermediate proficiency in Microsoft Office. The role requires a valid driver's license, the ability to lift 50 lbs, and availability to work weekends, holidays, and evenings.

Skills

• Retail operations
• Team leadership
• Merchandising
• Inventory management
• Loss prevention
• Delegation
• Performance management
• Communication
• Organizational skills
• Microsoft Office
• Cash management
• Staff training
• Warehouse operations
• Planogram execution
• Customer service
• Problem solving

Benefits

• Medical
• Dental
• Vision
• 401k
• Company match
• Mental health support
• Paid sick time
• Paid holiday time
• Paid vacation time
• Employee discount program
• Tuition reimbursement
• Gig leave

About this role

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig
leave—take time off to share your music with the world and return to your job
after your tour! Guitar Center offers robust benefits and perks, including
Medical, Dental, Vision, 401K plus company match, mental health support, paid
sick/holiday/vacation time, employee discount program, and tuition reimbursement
options.

The hourly rate for this position is between $24.00 - $26.00phr depending on
experience and qualifications. This position is bonus eligible.

POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to
find their own individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers first all the
while fulfilling our mission.

As our Operations Manager, you will be responsible for leading the team
accountable for ensuring that merchandise is properly received, properly
stocked, brought to the sales floor, and merchandised according to planograms,
promotions, and standards all while creating and nurturing our culture of
integrity, inclusion, musical passion, and respect.

A few special characteristics that make our Operations Managers successful:

* Delegation: Able to delegate both routine and significant tasks and
decisions. Assesses employees' readiness and ability and assigns tasks that
are appropriate to their skill level. Follows up as needed and share both
responsibility and accountability.
* Initiative: Able to identify opportunities & issues and follow through on
work activities to capitalize or resolve them. Able to learn quickly and take
positive action without being requested to do so. Interested in learning
about the entire business.
* Interpersonal Communication: Able to communicate through various means
(written and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive, and
courteous manner. Able to demonstrate respect to others, surroundings, and
self.
* Organizational Skills: Able to utilize time, energy, and resources to manage
priorities, stay on track, and achieve goals. Able to multitask and pay
strong attention to detail in a fast paced & high-urgency environment. Able
to complete tasks thoroughly in a timely manner. Able to protect assets and
people by learning and implementing protocols and complying with guidelines.
* Performance Management: Able to lead, manage, and mentor others. Able to lead
by example and develop the skills and capabilities of direct reports to
ensure goals are met. Provides effective positive and constructive feedback.
* Technology Skills: Able to navigate and learn new technology and retail
systems, equipment, and computer programs needed to fulfill communication,
customer service, and business needs & expectations.

As our Operations Manager, you will:

* Partner with the Store Manager and other members of the management team to
achieve EBITDA, sales, and margin goals
* Ensure proper staffing levels within the department including hire and train
the operations associates
* Assist in training all level of operations associates
* Shipping and receiving of gear and other store related items
* Warehouse organization and stocking and Maintenance of the facility
* Loss prevention and safety, inventory management, cash management, and
business reporting
* Conduct standardized signage/pricing audits on a weekly basis, ensuring
product is merchandised to planogram standards (including POP, SKU, and
inventory integrity audits).
* Driving sales by acting manager in charge when necessary
* Opening and closing of the store
* Additional duties as assigned

Qualifications

Requirements:

* 3+ years of relevant work experience working in retail or in warehouse
setting
* Valid state driver’s license and automotive insurance.
* Intermediate proficiency with the Microsoft Office suite (Word, Excel,
PowerPoint, Outlook)
* Must be able to work in a loud environment for 5-8 hours.
* Must be able to work weekends, holiday, and evenings.
* Must be able to lift up to 50 lbs.

Preferences:

* Associates Degree
* Understanding of Guitar Center retail systems and processes

Guitar Center is an Equal Opportunity Employer and provides fair and equal
employment opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity, national origin,
age, disability, veteran status, or any other protected status prohibited under
Federal, State, or local laws. All employment decisions are based on valid
job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and
are unable or limited in your ability to use or access our website, you may
request a reasonable accommodation to express interest in a specific opening.
You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or
by sending an email to recruiting@guitarcenter.com
[recruiting@guitarcenter.com].

About The Guitar Center Company

Retail · 10,001+ employees · headquartered in Westlake Village, CA · founded 1964