Game Operations Manager

About this role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Game Operations Manager based in Ireland.

Join a fast-growing international technology environment specializing in innovative iGaming solutions and B2B services. In this role, you will play a key part in ensuring the smooth operation, performance, and quality of an online gaming platform. You will oversee game content management, coordinate technical support requests, monitor platform performance, and help resolve operational issues. Working closely with technical, product, and marketing teams, you will contribute to an engaging and reliable gaming experience for end users. You will also analyze operational data, identify improvement opportunities, and support the implementation of new games and providers. This is an exciting opportunity for an iGaming professional looking to take ownership, develop operational expertise, and grow within a dynamic, collaborative, and fully remote team.

### Accountabilities:

• Technical Support and Issue Management:
• Manage and process technical support tickets, ensuring requests are handled efficiently and resolved within appropriate timeframes.
• Monitor recurring and large-scale technical issues, analyze their impact, and escalate them to the relevant departments for resolution.
• Coordinate communication between internal teams to ensure timely follow-up and minimize operational disruptions.
• Game Content Management:
• Configure and integrate new game providers and games into the platform.
• Organize, categorize, maintain, and optimize the gaming content library.
• Ensure that game content is correctly configured, accessible, and functioning as expected.
• Product Quality and Performance Monitoring:
• Identify product bugs and technical inconsistencies, collect relevant data, and coordinate with technical teams to ensure resolution.
• Monitor key technical performance indicators, including lo...