Fraud and Disputes Product Owner

About this role

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

As an Agile Product Owner for our Fraud Product and Delivery Management Team, you will partner across our Fraud Solutions, Technology, Operations, and Material Business Units (MBU) teams to support the implementation, delivery, and ongoing operation of enterprise-wide fraud solutions. This role is accountable for assigned Fraud and Disputes platforms, including technology intake, backlog management, prioritization, roadmap execution, production support, enhancements, and Product Owner delivery activities for Enterprise Fraud Services (EFS).

We are seeking a skilled individual who can support the effective day-to-day operation of existing Fraud and Disputes platforms while also advancing future-focused initiatives and enhancements. The ideal candidate will be able to use data and business insights to inform priorities, execute against product roadmaps, and support the ongoing evolution of assigned platforms. This role requires the ability to influence internal and external stakeholders, lead strategic initiatives, and drive work toward agreed scope, timing, priorities, and business outcomes. The successful candidate should also understand the people impact associated with change and be able to effectively partner with stakeholders and dedicated change management resources to support successful implementation and adoption.

Job Description

• Works as part of a team of Agile Product Owners, aligned to critical processes and functions within EFS.
• Represents EFS within all technology-related initiatives supporting EFS Applications.
• Serves as a trusted advisor by developing and maintaining strong relationships with internal and external stakeholders.
• Translates business strategy, operational needs, risk considerations, and stakeholder priorities into clear technology requirements and product priorities.
• Develops, documents, validates, and maintains business requirements, user stories, accepta...