Forward Deployed Software Engineer

About this role

Who Are We?
Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?


Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.


Our platform now powers over 50 agencies across 17 states, reaching more than 40 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.


Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.


We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.


Location
This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).


The Role
We’re looking for our first Forward Deployed Software Engineer (FDSE) to work directly with our customers, understand their requests, and build solutions that deliver immediate impact. FDSEs sit at the intersection of engineering and deployment. You will partner closely with external customers to translate real-world workflows into polished, scalable software. You’ll also help our engineering team build expertise in rapid iterati...