Field Software Quality Engineer

About this role

Aescape is a New York–based technology company building the future of recovery. Through intelligent, precision bodywork, Aescape delivers personalized experiences that adapt to every body—turning recovery into a consistent, outcomes-driven practice so people can move better, recover faster, and feel their best every day.

By combining real-time body intelligence, advanced robotics, and proprietary software designed to improve with every session, Aescape transforms recovery from an occasional service into a scalable, measurable system—setting a new standard for modern wellness.

Aescape powers recovery across leading fitness, hospitality, and wellness environments and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures. For more information, visit www.aescape.com.

Aescape is looking for a Field SW Quality Engineer who will serve as the frontline enforcer of software quality across our deployed fleet, driving rapid investigation, containment, and resolution of field software issues. You will be the central link between the field and engineering — triaging problems in real time, coordinating remote software updates, and ensuring the health of our robots in the hands of customers. This is a unique opportunity to own the field software quality landscape of a transformative technology, spot patterns before they become problems, and build the processes and tooling that keep our fleet running at its best as we revolutionize the massage therapy industry. If you are a sharp, proactive problem-solver who thrives in a fast-moving environment and loves being the person who figures it out, we'd love to hear from you!

### This role is hybrid in NYC

## What You’ll Do

• Collaborate with Support, Field Service, and Quality teams to provide remote software support for deployed units.
• Monitor the deployed fleet and serve as the first line of containment for software-related issues, triaging and escalating as needed.
• Conduct prelimi...