ePMO Project Manager

About this role

Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

Overview

We are seeking a Project Manager to join our ePMO team and help drive the continued success of Member Access Processing. In this role, you'll manage both internal and client-facing projects, ensuring timely delivery and exceptional service. You will collaborate with cross-functional teams and serve as the primary liaison between internal stakeholders and clients, overseeing the transition from post-sales to project completion.

Role and Responsibilities

• Lead and manage full project lifecycles for both client-facing and internal initiatives.
• Oversee client onboarding and ongoing projects, ensuring successful, timely delivery.
• Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships.
• Define project scope, goals, deliverables, and success metrics with stakeholders.
• Create and manage detailed project plans, timelines, task assignments, and resource needs.
• Coordinate cross-functional efforts across Sales, Product, Scoping, Training, Accounting, and Implementations.
• Facilitate recurring project meetings and maintain consistent, transparent communication with all stakeholders.
• Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed.
• Provide regular updates through status reports, dashboards, and post-project reviews.
• Identify and mitigate project risks; proactively resolve issues to maint...