Employee Benefits Account Manager (Growth & Gaps Team)

Responsibilities

The Account Manager serves as the primary contact for clients, managing their benefits accounts, handling service requests, and facilitating the renewal process. They also support sales producers by preparing proposals, conducting open enrollment presentations, and ensuring client compliance with federal and state laws.

Requirements

Candidates must have at least 5 years of employee benefits and account management experience in the insurance industry. An active Life & Health license is required, and proficiency with Microsoft Office suite is essential.

Skills

• Account management
• Customer service
• Employee benefits
• Insurance carrier relations
• Open enrollment
• Proposal generation
• Data analysis
• Compliance
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Applied Epic
• Problem solving
• Communication skills
• Organizational skills

Benefits

• Medical
• Dental
• Vision
• Prescription drug coverage
• 401k
• Equity prescription incentive plan
• Supplemental benefits
• Company paid holidays
• Paid time off
• Employee wellness program

About this role

Position Summary:  The Account Manager position maintains a professional
relationship with our clients through exceptional customer service.  Account
Managers are assigned a book of business comprised of fully insured and level
funded clients. This role is responsible for obtaining clients’ trust by meeting
their needs and expectations. They are also responsible for supporting our sales
Agent(s) in producing new business and renewing existing business.  Account
Managers serve as an advocate to our clients and their employees through
positive relationships with the various carriers and continuous education.

Supervisory Responsibilities:  None

Essential Tasks:

* Acts as the primary contact between client, prospect, agency, and producer;
represents the agency in handling complaints, arbitrating disputes, or
resolving grievances
* Handles or refers all service requests by our clients
* Initiates and handles marketing of accounts beginning 120 days before the
renewal date. Gathers the necessary information regarding new/existing
accounts and submits this information to the various and appropriate carriers
to obtain proposals; investigates carrier products, analyzes and reviews
clients’ data with appropriate carriers to recommend appropriate plans and
proposals to offer the client.
* Reviews the proposals received for accuracy, works hand in hand with
Producers to generate proposal presentations through spreadsheets and
proposal exhibits
* Calculates premium and payroll deductions, audit billing statements for
accuracy on behalf of clients
* Generates open enrollment material, i.e. enrollment guides, election forms,
personalized confirmation sheets, enrollment/change forms, PowerPoint
presentations for client presentations
* Conducts open enrollment presentations in front of an audience
* Processes necessary paperwork for submission to the carrier
* Directs a smooth transition from one carrier to another
* Updates all accounts to maintain files on the agency management system when
the client changes carriers or a renewal is completed
* Sets priorities and manages workflow to ensure efficient, timely, and
accurate processing of transactions and other responsibilities.
* Maintains knowledge of new developments or changes with the various carriers
and new Federal/State laws that may affect how our clients must administer
their benefit programs and communicate this information to clients and team
members
* Ensures client accounts are compliant including educating and advising
clients as well as executing on compliance requirements and deadlines
* Develops and maintains a positive relationship and rapport with each
insurance carrier to satisfy our clients’ needs and facilitate the processing
of business
* Maintains agency files accurately and consistently, processes incoming mail
requests accurately and swiftly
* Attends and completes any training sessions or assignments as required
* Performs other related tasks as needed

 Location:

* This role will be assigned to our (Fort Worth, TX office) but can be worked
remotely from within the continental United States.

Core Competencies:

* Ability to Analyze and Solve Problems: Skill in recognizing challenges,
exploring options, and implementing effective solutions in a timely manner
* Attention to Detail: A strong focus on completing tasks and projects
accurately and thoroughly
* Communication Skills: Capable of expressing ideas clearly in both verbal and
written forms and engaging with various audiences
* Timely Task Completion: Ability to finish tasks and projects efficiently,
managing resources and priorities effectively
* Team Collaboration: Willingness to work together with others, promoting
teamwork and supporting shared goals
* Client Focus: Dedication to understanding and addressing the needs of clients
and stakeholders to ensure their satisfaction
* Dependability: Acknowledgment of the importance of being present and
punctual.
* Creative Thinking: Openness to suggesting new ideas and methods to improve
processes and outcome
* Organizational Skills: Capability to prioritize tasks and manage multiple
projects simultaneously
* Adaptability: Willingness to adjust to changing situations and priorities,
showing resilience in a dynamic work environment

Experience and Education:

* 5 years of employee benefits and account management experience in the
insurance field required, including a strong understanding of current
employee benefits, regulations, and industry standards
* Experience with Affordable Care Act (ACA) and Employment Retirement Income
Security Act (ERISA) preferred
* Experience with fully-insured financial arrangements and alternate-funding
methods preferred
* Commitment to continuous learning and professional development

Licensing and Credentials:

* Active Life & Health License required
* Industry-related designations preferred

Systems:

* Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
* Applied Epic experience preferred, but knowledge of similar Account
Management System (AMS) is acceptable

Physical Requirements:

* Ability to lift 25 pounds
* Repeated use of sight to read documents and computer screens
* Repeated use of hearing and speech to communicate on telephone and in person
* Repetitive hand movements, such as keyboarding, writing, 10-key
* Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

* Higginbotham offers medical, dental, vision, prescription drug coverage,
401K, equity prescription incentive plan as well as multiple supplemental
benefits for physical, emotional, and financial wellbeing.
* Company paid holidays, plus PTO
* Employee Wellness Program

Notice to Recruiters and Staffing Agencies: To protect the interests of all
parties, Higginbotham Insurance Agency, Inc., and our partners, will not...

About Higginbotham

Insurance · 1,001-5,000 employees · headquartered in Fort Worth, Texas · founded 1948