Digital Marketing Account Manager - 1133 - Cape Town

About this role

About the client:
Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.


About the role:
We are hiring a
Client Success Manager
for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage
25–30 client accounts
, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong.


This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance.


Experience Working In Digital Marketing Agencies Is Required.
What you’ll be doing:

• Manage and nurture 25–30 client accounts across various industries.
• Translate technical digital marketing updates into clear, client-friendly communication.
• Act as the main point of contact for all client queries, status updates, and feedback.
• Ensure project deliverables are met on time by coordinating efficiently with the internal team.
• Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
• Proactively report progress, task completions, and updates without needing reminders.
• Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.
• Monitor project pipelines and keep tasks organized, updated, and moving efficiently through...