Development Product Owner - Mid Level, Marketing Technology Enablement

Responsibilities

The Development Product Owner acts as the business representative on an agile team, responsible for writing and prioritizing user stories to align technical solutions with business objectives. They facilitate collaboration across cross-functional teams to ensure successful implementation, adoption, and adherence to risk and compliance policies.

Requirements

Candidates must have a bachelor's degree or 4 years of relevant experience in process improvement, project delivery, or business analysis. Proficiency in Agile methodologies, Microsoft Office, and the ability to gather business requirements and manage backlogs is required.

Skills

• Product ownership
• Agile methodologies
• Requirements analysis
• Backlog management
• User stories
• Process improvement
• Change management
• Marketing technology
• Stakeholder management
• User acceptance testing
• Critical thinking
• Problem solving
• Salesforce
• Data analysis
• Business strategy

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off
• Paid holidays
• Volunteer hours
• Wellness programs
• Career path planning
• Continuing education

About this role

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity

Marketing is modernizing the data, tools, and capabilities used to engage members and deliver more personalized marketing experiences. This role plays a key part in that transformation by partnering with business stakeholders to understand needs, document requirements, and translate them into actionable work for technical teams. The role helps ensure solutions are aligned with business objectives, supports the delivery of new marketing capabilities, and facilitates collaboration across business and technology teams to drive successful implementation and adoption.

Our Development Product Owner serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses a proficient knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:
Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
Executes robust test plan (user acceptance testing, production validation).
Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Proficient knowledge of Microsoft Office products, applicable databases and project management tools.
Proficient knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall).
Proficient Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Proficient understanding of Process Engineering methodologies and Change Management practices.
Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
Analytical and problem-solving skills with demonstrated ability to identify, analyze issues and prioritize solutions/decisions.
What sets you apart:
Experience implementing salesforce capabilities.
Experience enabling technology to support the creation and execution of client facing materials.
Experience working with Marketing departments.
Prior U.S. military service or being a military spouse/domestic partner is highly valued.
Compensation range: The salary range for this position is: $85,040 - $162,550.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may va...

About USAA

Financial Services · 10,001+ employees · headquartered in San Antonio, Texas · founded 1922