Desktop Support Engineer

Responsibilities

Provide remote technical support and troubleshoot desktop, laptop, peripheral, operating system, application, and network issues. Manage user accounts, software updates, service tickets, IT assets, documentation, and endpoint security while coordinating with infrastructure and security teams.

Requirements

Candidates should have 2–6 years of desktop or IT support experience, strong Windows and macOS troubleshooting skills, and familiarity with Active Directory, Microsoft 365, networking fundamentals, remote support tools, and ticketing platforms. Strong communication and problem-solving skills are required; a related bachelor's degree, relevant certifications, and experience with endpoint management tools are preferred.

Skills

• Desktop Support
• Windows 10/11
• macOS
• Hardware Troubleshooting
• Active Directory
• Group Policy
• Microsoft 365
• TCP/IP
• DNS
• DHCP
• VPN
• Remote Support Tools
• Ticketing Systems
• Software Deployment
• Endpoint Management
• Problem-Solving

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Retirement Savings Benefits
• Professional Development
• Certification Support
• Career Growth Opportunities
• Flexible Working Arrangements

About this role

DESKTOP SUPPORT ENGINEER

Job Title: Desktop Support Engineer
Location: United States (Remote)
Work Mode: 100% Remote
Experience: 2–6 Years
Salary Range: $55,000 – $85,000 per year (USD)
Employment Type: Full-Time
Job Category: Information Technology / Desktop Support

JOB SUMMARY

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team in the United States. The ideal candidate will be responsible for providing technical assistance, troubleshooting desktop and laptop issues, maintaining IT infrastructure, and ensuring smooth operation of end-user computing environments.

This position offers a fully remote work opportunity for qualified candidates across the United States.

KEY RESPONSIBILITIES

* Provide technical support for desktops, laptops, printers, and other IT peripherals.

* Troubleshoot hardware, software, and operating system-related issues.

* Install, configure, and maintain Windows and macOS operating systems.

* Provide remote desktop support to employees and end users.

* Manage user accounts, permissions, and access through Active Directory.

* Support Microsoft 365, Outlook, Teams, and other business applications.

* Diagnose and resolve network connectivity, VPN, and Wi-Fi issues.

* Monitor and manage IT service requests through ticketing systems.

* Perform software installations, updates, patches, and system upgrades.

* Maintain IT asset inventory and technical documentation.

* Follow IT security policies and ensure endpoint protection.

* Coordinate with network, infrastructure, and security teams to resolve complex issues.

REQUIRED SKILLS & QUALIFICATIONS

* 2–6 years of experience in Desktop Support Engineering or IT Support.

* Strong knowledge of Windows 10/11 and macOS environments.

* Hands-on experience with desktop and laptop troubleshooting.

* Knowledge of Active Directory, Group Policy, and user administration.

* Experience with Microsoft 365 and Office applications.

* Understanding of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.

* Familiarity with remote support tools and desktop management solutions.

* Experience with ticketing platforms such as ServiceNow, Jira, or Zendesk.

* Knowledge of hardware configuration, software deployment, and troubleshooting.

* Excellent communication and problem-solving skills.

PREFERRED QUALIFICATIONS

* Bachelor's degree in Information Technology, Computer Science, or a related field.

* CompTIA A+, Network+, or Microsoft certifications preferred.

* Experience with Microsoft Intune, SCCM, or endpoint management tools.

* Knowledge of Azure AD / Microsoft Entra ID.

* Familiarity with endpoint security and IT infrastructure management.

* Experience supporting remote and distributed teams.

SALARY & BENEFITS

* Annual Salary: $55,000 – $85,000 USD.

* Competitive compensation based on experience and technical expertise.

* 100% remote work opportunity.

* Flexible working arrangements.

* Health, dental, and vision insurance.

* Paid time off and holidays.

* Retirement savings benefits, where applicable.

* Professional development and certification support.

* Career growth opportunities.

WORK LOCATION

United States – Fully Remote

* Candidates from eligible locations across the United States are welcome to apply.

* Must be legally authorized to work in the United States.

* Availability to support different US time zones may be required.

* Occasional on-site hardware support may be required depending on business needs.

HOW TO APPLY

Interested candidates can submit their updated resume along with contact details and relevant Desktop Support Engineering experience.

Equal Opportunity Employer: We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.