Data & AI Engineer

About this role

### Job Title

Data & AI Engineer

### Job Description

Data & AI Engineer

In this role, you are part of

MR Service Innovation is building a new Digital & AI team with one mission: keep MRI systems scanning. Every hour an MRI system is down, patients wait. Our team applies AI across the full service lifecycle — from detecting issues before they cause downtime, to resolving cases remotely, to protecting service margins —as part of our multi-year Autonomous MR journey: a graduated maturity path from Detect to Self-Heal to Predict to Autonomous service.

As a Data & AI Engineer, you will build and productionise the AI solutions behind this journey: predictive models that flag failures before they happen, GenAI assistants that help field and remote service engineers resolve cases faster, and analytics that protect contract revenue and service profitability. You will work with real service data at scale — over 100K historical service and machine-log cases — and see your work deployed to a global installed base of medical imaging systems.

This is a ground-floor opportunity on a newly formed team: high ownership, direct visibility to business leadership, and a global working environment spanning India, the Netherlands, and North America.

Your Role:

• Design, develop, and deploy production-grade Data and AI solutions across the MR service AI portfolio — including predictive failure and remote-resolution models, AI-driven parts recommendation, root-cause analytics for rework reduction, and GenAI applications for contract and entitlement analytics.
• Build and maintain robust data pipelines and data models over service datasets (ITSM cases, remote diagnostics/machine logs, parts and contract data), ensuring reliable, secure, high-quality inputs for AI applications.
• Develop, integrate, and operationalise ML models, LLMs, Retrieval-Augmented Generation (RAG) pipelines, and agentic AI workflows into service tools used by field service engineers and remote serv...