Customer Support (Weekend Support)

Responsibilities

The role involves providing high-quality support to B2B resellers and trade partners via phone and email during weekend hours. Responsibilities include managing orders, resolving basic issues, and documenting support tickets in internal systems.

Requirements

Candidates must have proven experience in customer support or call center environments with exceptional English communication skills. Proficiency in administrative tools and the ability to work independently during the specified weekend shifts are required.

Skills

• Customer support
• Call centre
• B2B communication
• Order tracking
• Issue resolution
• Ticketing systems
• CRM
• Email management
• Spreadsheets
• Administrative tools
• English communication

Benefits

• Permanent work-from-home
• Annual leaves
• HMO
• Christmas bonus

About this role

Our client is a luxury bathroom, kitchen, and laundry fixture brand based in Australia. They operate internationally, offering premium tapware and innovative designs to trade partners and resellers. The business values high standards, flexibility, and exceptional customer experience.
They are now seeking to hire a Customer Support (Weekend Support) to ensure resellers and trade partners receive continuous, high-quality assistance outside standard business hours. This role is critical for resolving basic issues, managing orders, and maintaining a seamless customer experience over the weekend.
Job Responsibilities
Answer and respond to inbound phone calls and emails from B2B resellers and trade partners
Deliver professional, friendly, and accurate support for all customer enquiries
Assist customers with order tracking, returns, credits, and basic account questions
Resolve common issues independently using sound judgment
Log support tickets and document updates accurately in internal systems
Escalate complex issues to the weekday team with clear handover notes
Follow established processes while showing initiative where needed
Proven experience in a customer support or call centre environment
Exceptional spoken and written English communication skills for professional B2B phone interactions
Ability to work independently and manage responsibilities without supervision
Proficiency with email platforms, basic spreadsheets, and general administrative tools
Availability to work every: 9:00 AM to 6:00 PM (AEDT) on Saturday, Sunday, and Monday.
Nice-to-Have Skills
Prior experience in eCommerce, logistics, tapware, or homewares
Experience using CRM systems for ticketing and customer management
Permanent work-from-home set-up
Dayshift (Australian business hours)
Part-time (24 hours/week)
Annual leaves (after 6th month)
HMO (after 6th month)
Christmas Bonus equivalent to 1 month's wage (Pro-rata)

About Virtual Staff 365

Outsourcing and Offshoring Consulting · 51-200 employees · headquartered in Brighton, Victoria · founded 2016