Customer Support Specialist (Swedish)

Responsibilities

You will communicate with customers via phone, live chat, and email to resolve inquiries regarding device trade-ins, returns, and service matters. Additionally, you will provide feedback on support processes and escalate complex cases to ensure high service quality.

Requirements

Candidates must have 6-12 months of customer support experience and C1+ proficiency in Swedish with B2+ English skills. Hands-on experience with Zendesk or similar CRM platforms is required.

Skills

• Customer support
• Swedish language
• English language
• Zendesk
• CRM
• Phone communication
• Live chat
• Email support
• Problem solving
• Inbound support
• Outbound support
• Attention to detail
• Time management

Benefits

• 20+ vacation days
• 10 sick leaves
• Fully remote work
• Referral program
• Career growth opportunities
• Professional development

About this role

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Our statement:
We’re against war and unjustified aggression,
We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
We provided the team with charging stations,
We continue to work together for the future of Ukraine.
We're launching a new collaboration with an international technology company that helps extend the lifecycle of electronic devices through trade-in programs, refurbishment, and resale. We're looking for Customer Support Representatives (Swedish) to join this new project and assist customers throughout their experience.
The project operates from 9:00 AM to 5:30 PM (local time).
Your future responsibilities include:
Communicating with customers via phone, live chat, and email using Zendesk;
Handling inbound and outbound customer requests, providing accurate information and resolving issues efficiently;
Assisting customers with inquiries, including device trade-ins, returns, and other service-related matters;
Escalating complex cases to higher-level support teams when necessary, ensuring proper follow-up;
Providing feedback on existing support processes and suggesting improvements to enhance customer satisfaction;
Maintaining high service quality while meeting the project's response time and performance expectations.
Needed experience & skills:
You have 6-12 months or more of experience in Customer Support or another relevant customer-facing role;
You have C1+ proficiency in Swedish, along with good English (B2+) communication skills;
You have hands-on experience with Zendesk or another CRM/customer support platform;
You are comfortable communicating with customers via phone, chat, and email;
You communicate proactively, provide clear updates, and take responsibility for resolving customer requests;
You can work independently, make decisions within your scope of responsibility, and recognize when escalation is needed;
You are attentive to detail and committed to delivering a positive customer experience.
Work with EverHelp is about:
20+ vacation days and 10 sick leaves,
Ability to work fully remotely,
A referral program with rewards for successful internal recommendations;
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
Submit your resume and join our team!

About Everhelp

Outsourcing and Offshoring Consulting · 1,001-5,000 employees · headquartered in Warsaw · founded 2021