Customer Support Representative (Argentina/ North Macedonia)

Responsibilities

You will be responsible for responding to customer inquiries and resolving issues via email and live chat. Additionally, you will collaborate with other departments to escalate and resolve complex queries while maintaining high service standards.

Requirements

The role requires exceptional written communication skills in English and a team-player mindset. Previous experience in customer service or the gaming industry is preferred.

Skills

• Customer service
• Email support
• Live chat support
• Communication skills
• Problem solving
• Teamwork
• Adaptability
• Responsible gaming
• Gaming industry knowledge

Benefits

• Collaborative international team
• Supportive working environment
• Online team events
• Learning and development opportunities
• Competitive compensation

About this role

Join Our Team as a Remote Customer Support Representative in Argentina or North Macedonia!
Are you passionate about providing top-notch customer service? Do you thrive in a dynamic environment where teamwork and adaptability are valued? If so, we'd love to welcome you aboard our international team!
At Dinotech we believe in the power of excellent customer support to foster positive relationships with our clients. As a Customer Support Representative, you'll be at the forefront of our communication efforts, ensuring our customers receive the assistance they need promptly and effectively.
What you’ll be doing:
Responding to customer inquiries and resolving issues via email and live chat.
Utilising internal tools to address and take ownership of customer concerns.
Collaborating with other departments to escalate and resolve complex queries.
Working closely with our diverse international team.
What you’ll bring:
Exceptional written communication skills in English.
Flexibility and adaptability to work in a remote setting.
A team player mindset, eager to collaborate and support colleagues.
A passion for delivering outstanding customer service.
A willingness to learn and grow professionally.
Preferred Qualifications:
Experience with Customer Service and Responsible Gaming processes and tools.
Previous experience in the gaming industry.
What we offer:
Collaborative international team
Supportive working environment
Online team events
Learning and development opportunities
Competitive compensation

About Dinotech

Information Technology & Services · 11-50 employees