Customer Support Executive - Thailand

Responsibilities

You will provide technical support and resolve client issues via live chat, phone, and email while maintaining high service standards. Additionally, you will manage documentation, verify client documents, and escalate complex issues using tools like Salesforce and Jira.

Requirements

Candidates must possess strong communication skills in both English and Thai, along with a customer service orientation. A bachelor's degree in business administration or a related field is required, complemented by troubleshooting and multitasking abilities.

Skills

• Customer support
• English
• Thai
• Communication skills
• Troubleshooting
• Multitasking
• Client-facing
• Salesforce
• Jira
• Technical support
• Reporting
• Documentation
• Fintech expertise

Benefits

• Annual performance bonus
• Full relocation support
• Health insurance
• Dental insurance
• Vision insurance
• Mental health support
• Life insurance
• Education allowance
• Annual leave
• Paid sick leave
• Maternity leave
• Paternity leave
• Employee appreciation program
• Employee share scheme
• Meal allowance
• Transport allowance
• Wellness allowance

About this role

At Xevera, we deliver AI-powered, multilingual customer support for one of the world’s leading multi-asset brokers.
Since 2018, our team of 1,000+ people from 62 nationalities has empowered over 1 million clients in 130+ countries to trade with confidence—combining 27 languages, human care, fintech expertise and cutting-edge tech.
Why this role matters
You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.
The role is based in our office in Kuala Lumpur, Malaysia. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.
What you'll actually do
Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request status accordingly.
Verify documents submitted by clients within specific regions on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks assigned by the manager.
Who we’re looking for
Good communication skills in English, and Thai
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Customer service orientation
Bachelor’s degree in business administration or related field
Self-motivated and highly reliable
What we offer along the way
Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme — grow with us
Meal and transport allowance
Monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service
What your journey looks like
Intro call with Recruiter (30 minutes)
English check
Capability Test
Behavioural interview (60 minutes)
For Customer Support roles, growth is not just a promise - it's a path. At Xevera, you can build a stable, fast-moving career where your skills grow with your impact.
See how a career in Customer Support at Xevera can evolve: