Customer Support Apprentice

Responsibilities

The apprentice will manage customer enquiries via various channels and support the Sales Development team with quotations and billing administration. They will also focus on building positive relationships with stakeholders and identifying opportunities for customer retention.

Requirements

Candidates should possess excellent communication skills, a strong customer service focus, and be proficient in Microsoft Office. Applicants must be eligible to undertake a UK apprenticeship programme and have lived in the UK for at least three years.

Skills

• Customer service
• Communication skills
• Organisational skills
• Time management
• Attention to detail
• Microsoft Office
• Digital systems
• Telephone support
• Email support
• Billing administration
• Sales support
• Relationship building
• Problem solving

Benefits

• Competitive salary
• Apprenticeship qualification
• Structured development programme
• 22 days holiday plus bank holidays
• Company pension scheme
• Life assurance
• Enhanced maternity pay
• Company sick pay
• Employee Assistance Programme
• Retail, entertainment and gym discounts
• Cash dental plan
• Healthcare benefits

About this role

Customer Support Apprentice
Location: East Midlands Airport DE74 2TR
Contract Type: Full Time, Fixed Term Apprenticeship

Come and join DHL Express as a Customer Support Apprentice
Would you like to earn while you learn, gain a recognised qualification, and start your career with the world's most international company?

At DHL Express, we connect people and improve lives through the power of global trade. As a Customer Support Apprentice, you'll join a supportive and dynamic team where you'll gain valuable hands-on experience while developing the skills and knowledge needed for a successful future career.

This is a fantastic opportunity for someone who is customer-focused, eager to learn, and looking to build a career within a global organisation.

What will you be doing?
As a Customer Support Apprentice, you'll become an important part of our Sales Development team, supporting customers and helping deliver an exceptional customer experience.

Your responsibilities will include:
Managing customer enquiries through telephone, email and online channels.
Supporting customers with quotations and general service enquiries.
Working closely with Sales and Pricing teams to progress opportunities.
Following up customer requests and providing timely responses.
Assisting with collections activity and billing administration.
Resolving customer queries and ensuring issues are managed through to completion.
Building positive relationships with customers and internal stakeholders.
Learning about DHL Express products, services and sales processes.
Identifying opportunities to support customer retention and business growth.
Throughout your apprenticeship, you'll receive structured training, coaching and development to help you build the skills needed for long-term success.

What are we looking for?
We're looking for someone with enthusiasm, a positive attitude and a willingness to learn.

Essential Skills & Attributes
Excellent communication skills, both written and verbal.
Strong customer service focus.
Good organisational and time management skills.
High attention to detail.
Ability to work effectively both independently and as part of a team.
Confident using Microsoft Office and digital systems.
Positive, proactive and professional approach.
Eagerness to learn and develop new skills.
Experience & Qualifications
No previous logistics or sales experience required.
GCSEs (or equivalent) including English and Maths preferred.
Eligible to undertake a UK apprenticeship programme (must have lived in the UK for three years or more)
Relevant right to work in the UK
Passion for customer service and delivering great customer experiences.
What can DHL Express offer you?
At DHL Express, we recognise that our people are our greatest asset. We offer a competitive rewards package and a genuine opportunity to develop your career.
Benefits include:
Competitive salary
Apprenticeship qualification and structured development programme
22 days holiday plus bank holidays
Company pension scheme
Life assurance
Enhanced maternity pay
Generous company sick pay
Employee Assistance Programme
Retail, entertainment and gym discounts
Cash dental plan and healthcare benefits
Career progression opportunities within DHL Express
Access to industry-leading training and development
What makes DHL Express great?
We are consistently recognised as a Great Place to Work and invest heavily in creating an environment where our people can thrive. We believe in supporting our employees to achieve their full potential and providing opportunities to grow across our business.
DHL Express is committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to be their authentic selves.

Ready to begin your career with DHL Express?
If you're enthusiastic, customer-focused and ready to take the first step in a rewarding career with a global market leader, we'd love to hear from you.

Apply today and start your journey with DHL Express.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
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About DHL International (UK) Limited

Transportation, Logistics, Supply Chain and Storage · 1,001-5,000 employees · headquartered in Colnbrook, Berkshire