Customer Support Agent (Catalan, Valencian, Basque, Galician languages)

Responsibilities

You will provide professional customer support via email, chat, and phone while maintaining accurate records in support systems. Additionally, you will perform content moderation and annotation tasks to ensure high service quality.

Requirements

Candidates must be based in Europe with valid work authorization and possess native or professional proficiency in Catalan, Valencian, Basque, or Galician. A minimum of 1-3 years of customer support experience and good English communication skills are preferred.

Skills

• Customer support
• Customer service
• Catalan
• Valencian
• Basque
• Galician
• English communication
• CRM
• Zendesk
• Freshdesk
• Intercom
• Content moderation
• Content annotation
• Remote work
• Inbound support
• Outbound support

Benefits

• Fully remote work
• International company exposure
• AI-enhanced environment
• Continuous learning and development
• Long-term collaboration opportunities

About this role

About The Happy Customers
The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.
We are hiring Catalan, Valencian, Basque, Galician-speaking Customer Support Agents based in Europe to support our client projects.
Tasks
Responsibilities
You will help customers through multiple communication channels while delivering an excellent customer experience.
Your responsibilities may include:
• Responding to customer enquiries via email, chat and phone (inbound & outbound)
• Content Annotations/Content Moderation
• Resolving customer questions professionally and efficiently
• Escalating complex issues where required
• Maintaining accurate records in customer support systems
• Following client processes and quality standards
• Contributing to customer satisfaction and continuous service improvement
Requirements
Requirements
• Based in Europe with valid work authorisation
• Native or professional proficiency in one of these languages : Catalan, Valencian, Basque, or Galician
• Good English communication skills
• 1–3 years of customer support or customer service experience preferred
• Comfortable communicating through phone, email and chat
• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
• Ability to work independently in a remote environment
• Reliable internet connection and suitable home office setup with laptop/desktop
Benefits
Fully remote work within Europe
Opportunity to work with international companies
AI-enhanced customer support environment
Continuous learning and development
Opportunity for long-term collaboration based on project availability
We are hiring for client projects. Suitable candidates will be brought on to support projects matching their language skills and availability.
Note: Please apply only if you are fluent in one of these languages: Catalan, Valencian, Basque, or Galician
By applying, you consent to us retaining your details to match you with suitable projects. You can withdraw consent and request deletion at any time.

The Happy Customers is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity, age, ethnic or national origin, religion or belief, disability, sexual orientation, marital or family status. All hiring decisions are based on qualifications, skills and experience.

About The Happy Customers

Outsourcing and Offshoring Consulting · 2-10 employees · headquartered in Berlin · founded 2026