Customer Support Administrator

Responsibilities

The Customer Support Administrator manages daily office operations, including the preparation and distribution of student training materials. They also maintain student records and provide administrative support using Microsoft Dynamics 365 and other office software.

Requirements

A high school diploma or equivalent is required, with preference given to candidates with administrative or logistics experience. Applicants must possess strong organizational skills, attention to detail, and the ability to perform physical tasks like lifting up to 25 pounds.

Skills

• Administrative support
• Customer service
• Logistics
• Inventory management
• Data entry
• Microsoft Dynamics 365
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Teams
• Record keeping
• Attention to detail
• Organizational skills
• Communication
• Order fulfillment

About this role

POSITION SUMMARY

Employment Type: Full-Time
Compensation: $20.00 – $25.00 per hour

The Customer Support Administrator supports daily office operations, student
training materials, documentation, and class logistics. This hands-on
administrative role requires accuracy, organization, and dependable
follow-through. It offers a development path toward the Customer Success
Specialist (CSS) position as the employee builds proficiency in NTT systems,
training processes, and customer support.

KEY RESPONSIBILITIES

* Pick, verify, assemble, pack, and prepare student training materials against
scheduled class requirements.
* Assist with shipping, receiving, tracking, inventory organization, and timely
distribution of class materials.
* Scan, upload, file, and maintain student records, class rosters, attendance
documents, and training paperwork.
* Navigate Microsoft Dynamics 365 (D365) to locate, enter, verify, and update
class and customer information.
* Support routine registration, scheduling, and administrative requests under
established procedures.
* Coordinate with Customer Support, Operations, and other internal teams to
resolve discrepancies and meet deadlines.
* Use Outlook, Excel, Word, and Teams for communication, tracking, and daily
administrative work.
* Maintain orderly work areas and recommend practical improvements to accuracy
and workflow.

QUALIFICATIONS & SKILLS

* High school diploma or equivalent required; administrative, customer service,
logistics, or order-fulfillment experience preferred.
* Strong attention to detail, organizational skills, reliability, and ability
to prioritize competing tasks.
* Comfort with basic computer applications and willingness to learn new
systems; D365 or CRM experience is preferred, not required.
* Clear written and verbal communication and ability to work independently and
collaboratively.
* Comfort performing both desk-based tasks and hands-on materials preparation.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

* On-site office and training-logistics environment; regular computer use,
standing, walking, bending, and repetitive materials handling.
* Ability to lift and move materials weighing up to 25 pounds, with or without
reasonable accommodation.

PERFORMANCE EXPECTATIONS

Success includes accurate and on-time student materials, complete and properly
filed documents, reliable D365 data entry, responsive internal support, and
increasing independence with established processes.

CAREER DEVELOPMENT

Potential progression: Customer Support Administrator → Customer Success
Specialist. Additional exposure may include customer communication,
registrations, class coordination, and closeout processes. Advancement depends
on performance, proficiency, business needs, and available opportunities.
Independent account ownership, CEU administration, certificate management, and
full class closeout are not core responsibilities of this position.

EQUAL EMPLOYMENT OPPORTUNITY

NTT Training is an Equal Opportunity Employer and considers qualified applicants
without regard to protected status under applicable law.

About NTT Training

IT Services and IT Consulting · 10,001+ employees · headquartered in Tokyo