Customer Success/Project Manager

About this role

Z5 Inventory is seeking an Associate Customer Success / Project Manager to support the planning, execution, and success of healthcare inventory projects across the U.S. This role works directly with hospital clients and internal teams to ensure that each engagement is completed efficiently, on time, and with a high level of client satisfaction. This is a highly mobile position requiring up to 80% travel to hospital sites nationwide. The ideal candidate is organized, proactive, and comfortable working in clinical environments while managing multiple priorities and teams on the ground.

### About Z5 Inventory

Z5 Inventory is a healthcare technology company founded in 2015 with a goal to help healthcare providers use expiration avoidance to meet their savings goals and improving the physical inventory valuation process.

### Description

About Z5 Inventory

Z5 Inventory helps healthcare providers reduce waste and improve efficiency through smarter inventory management. By combining advanced technology with hands-on service, we help hospitals and health systems take control of their supply chains, lower costs, and support better patient care.

Key Responsibilities

• Serve as a primary point of contact during inventory engagements, building strong relationships with hospital clients and internal Z5 team members.

• Lead and coordinate on-site inventory project execution, including staffing, scheduling, logistics, and day-to-day issue resolution.

• Support the onboarding process and help create tailored project plans aligned with client goals.

• Collaborate with Z5’s Customer Success, Field Operations, and Data teams to ensure seamless delivery and accurate reporting.

• Collect, interpret, and deliver key project data and insights to clients in coordination with the Customer Success team.

• Maintain a clear understanding of each client’s needs and help identify opportunities for additional value or follow-up engagements.

• Ensure all work complies with hosp...