Customer Success Manager - West Coast (AI Marketing)

About this role

This is InSpace
At InSpace, we are building NOVA: the AI platform that turns search queries into scalable competitive advantage. With long-tail intelligence, GEO optimization, content, technical optimization and automation, NOVA helps companies become visible in traditional search engines as well as AI-driven environments.


We work with a lot of energy, ownership and a boundary-pushing mindset on solutions that matter. Tech is in our DNA: we challenge the status quo and solve complex AI, content and growth challenges together. This is how we help companies become visible faster and grow sustainably in a world where search, AI and automation converge.


Customer Success Manager - East Coast (AI Marketing)
AI is fundamentally changing how companies become visible online. At InSpace, we are building the next generation of AI-driven discoverability with NOVA. Our customers are not just looking for powerful software, but above all for a strategic partner who helps them grow sustainably.


As a Customer Success Manager, you play a key role in this. You help customers across the East Coast achieve maximum results with NOVA and act as a strategic partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.


Together with the Product & Engineering team, you continuously work on achieving the best results for our customers. You operate at the intersection of AI, strategy and customer growth, with plenty of room for ownership and direct influence on the further growth of InSpace.


As part of our US expansion, you’ll play a key role in establishing and scaling Customer Success in this market. You’ll report to the General Manager US - East Coast, with a dotted-line reporting relationship to the COO.


What You’ll Do

• You ensure that customers quickly realize value with NOVA and guide str...