Customer Success Manager (US)

About this role

Who We Are, What We Do
Sensat is a geospatial AI business that powers advanced and highly functional digital twins for the world's most critical infrastructure projects. We partner with the world's largest construction, engineering and critical infrastructure companies, such as National Grid, who publicly state they have saved over $21m deploying Sensat and achieve ROI of 1% on all capital projects. We enable our customers to fight the costly, high-risk "Status Quo" of siloed data, people, and processes. Our AI-powered digital twins help teams digitally visualise, plan and manage projects, providing project confidence through clarity.


We are a high-trust, high-impact team who offer purpose driven work. We operate autonomously and with flexibility within an agile, flat structure. We look for highly talented, adaptable and curious individuals who love solving meaningful problems and who share our resilient team spirit when facing challenges!


We more than doubled our ARR in 2025, with a strong pipeline that positions us for another year of 100%+ ARR growth this year. Backed by over $35 million in funding from blue-chip investors like National Grid Partners and with recent entry to the US market, this is an exciting time to join the Sensat team!


The role - why it exists & why it’s interesting
As one of our first two US hires, you aren't just joining a team; you are helping build the foundation of Sensat North America. We are already proven in the UK; now, we need a founding Customer Partner who understands the North American utilities landscape and can help us build and nurture long-term, high-value relationships with our enterprise customers across the region.


As the inaugural Customer Partner for the region, you will play a foundational role in establishing and scaling our customer success function, directly influencing our growth and market presence. This is a real opportunity to define your own territory, be a trailblazer, and see the...