Customer Success Manager - Resware

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Customer Success Manager - Resware


United States of America


At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.


What You'll Work On
As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager to support and grow our SMB and mid-market customers. This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product. The CSM is ultimately responsible for assigned customers’ success and happiness with Resware and driving the retention and growth of these accounts. Your responsibilities include developing strong relationships with prospects and customers, connecting with key business executives and stakeholders, and being an advocate for the customer internally and with partners/vendors.


You really care about your customers and are there to actively listen to their questions and be resourceful in working with our team to provide timely answers. You thrive on understanding their business and helping to identify ways that they can improve it through using our enterprise software and our services. You’re comfortable conducting business reviews with executives and their teams and have a flair for communications – breaking down challenges into digestible (and solvable!) chunks.


Responsibilities

• Build and maintain strong, long-lasting client relationships through being a trusted guide and valued co...