Customer Success Manager, Public Sector - Atlanta, GA

Responsibilities

The Customer Success Manager will manage the full account lifecycle for public sector clients, driving adoption and identifying growth opportunities. They will build multi-threaded relationships across government agencies and serve as the primary point of contact for escalations and strategic planning.

Requirements

Candidates must have 3+ years of experience in customer success, preferably within a startup environment and with state or local government agencies. Proficiency in AI tools, data analysis, and the ability to travel 50% of the time are essential for this role.

Skills

• Customer Success
• Public Sector
• Account Management
• Data Analysis
• BI Tools
• AI Tools
• Change Management
• Relationship Building
• Strategic Planning
• Communication
• Problem Solving
• Project Management
• Stakeholder Management
• Technical Sales
• Consulting

About this role

Who We Are
4M Analytics is building the first Subsurface World Model: an AI platform that uses visual reasoning and large-scale data fusion to turn the undocumented world beneath our streets into one living, intelligent map. We make reliable utility data accessible to the construction industry, government agencies, and utility owners, and we are changing how infrastructure is understood and protected.
We are Series C, backed by Insight Partners, Viola, and F2, with 120 people across Tel Aviv and Austin, Texas. The problem is massive, the momentum is real, and we are moving fast.
The Opportunity
We're seeking a data-driven, action-oriented Customer Success Manager to join our public sector team. You'll drive customer adoption, uncover growth opportunities, and ensure our public sector customers get maximum value from our platform. This is a relationship-driven, on-the-ground role — you'll need to be as comfortable navigating a DOT's org chart as you are running a QBR — working closely with cross-functional teams to shape the future of utility data.
What You'll Do
Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal.
Navigate complex public sector org structures — central office, districts, and functional groups like planning, survey, design, and traffic operations — to build multi-threaded relationships and lead change management as agencies move to new ways of working.
Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention, proactively mitigating risk and positioning accounts for growth.
Serve as the primary point of contact for escalations, ensuring swift resolution.
Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features that align customer needs with where the platform is headed.
Use data, BI tools, and AI to track customer health and usage, and to work more efficiently across account planning and reporting so you can scale a high-touch approach across a growing portfolio.
Advocate for customers internally, shaping product improvements and best practices.
Conduct regular on-site customer visits, in-person district visits, on-site training, and stakeholder meetings.
What You Bring
3+ years’ experience as a Customer Success Manager, ideally at a Series A/B startup with lean resources and evolving product-market fit.
Experience with state and local governments. You understand how these agencies are structured and how to work across central offices, districts, and specialized units.
Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts.
AI-First Mindset: Fluent with AI tools, with a track record of using them to work more efficiently as a CSM.
Skills in BI tools and data analysis, with the ability to derive actionable insights.
Exceptional communication skills, able to engage effectively at all levels, including executive stakeholders.
Willingness to travel 50% of the time to conduct regular on-site customer visits across Georgia and the Southeastern US.
Resourcefulness and adaptability, with a strong sense of ownership and accountability.
Standout Attributes
Experience with Departments of Transportation (DOTs), deep knowledge of how they work, and/or connections internally
Prior experience in sales or sales development.
Consulting experience prior to entering the tech industry.
Diverse Perspective
We believe that innovation thrives when diverse perspectives come together to solve complex challenges. That's why we actively seek individuals who bring a wide range of life experiences, educational backgrounds, cultural perspectives, and work experiences. We invite you to share how your unique perspective will contribute to our team and help us drive success.
Logistics
Reporting: This role reports directly to our Director of Customer Success, offering significant visibility and strategic alignment within the organization.
Location: To most closely align with our customer locations, this role is open to candidates in Atlanta, GA or the surrounding areas.
Travel: Expect up to 50% customer-facing time to engage with our key enterprise accounts and partners on-site.

About 4M

Software Development · 51-200 employees · headquartered in Austin, Texas · founded 2019