Customer Success Manager (D&I - South Korea)

Responsibilities

Manage and expand strategic relationships with military and governmental agencies in South Korea to drive adoption of geospatial intelligence solutions. Serve as a trusted advisor throughout the customer lifecycle to ensure mission success and identify new expansion opportunities.

Requirements

Requires 4+ years of experience working with South Korean defense or intelligence agencies and operational knowledge of satellite imagery or geospatial data. Candidates must possess a bachelor's degree, excellent communication skills in Korean, and professional proficiency in English.

Skills

• Strategic relationship management
• Customer success
• Geospatial intelligence
• Remote sensing
• Satellite imagery
• Government procurement
• Account management
• Stakeholder engagement
• Defense operations
• Intelligence analysis
• Mission planning
• Negotiation
• Communication
• Presentation skills
• ArcGIS
• QGIS

Benefits

• Paid time off
• Employee wellness program
• Home office reimbursement
• Monthly phone and internet reimbursement
• Tuition reimbursement
• LinkedIn learning access
• Equity
• Volunteering paid time off
• Commission

About this role

Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role
As a Customer Success Manager for South Korea, you will be responsible for managing and expanding strategic relationships with military and governmental agencies across South Korea. Your mission is to serve as a trusted advisor and primary point of contact throughout the customer lifecycle, driving adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions.
The ideal candidate brings direct experience working with the South Korean military and/or government intelligence agencies, combined with hands-on operational experience utilizing satellite imagery, remote sensing, or geospatial data to support intelligence missions, operational planning, and mission-critical decision-making.
You understand how intelligence data is collected, analyzed, and applied in operational environments, and can translate those experiences into meaningful customer outcomes. You also possess the ability to navigate complex government structures, procurement processes, and interagency relationships, connecting stakeholders across ministries to expand the adoption and impact of Planet's solutions.
This is a full-time, remote position based in South Korea.
Impact You'll Own
Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for high-stakes military and governmental customers. Build and maintain relationships across senior leadership, intelligence professionals, operational teams, and technical stakeholders to foster long-term partnerships centered on customer value and mission success.
Operational Workflow Integration: Partner with customers to understand their intelligence requirements, operational priorities, and existing geospatial workflows. Leverage your understanding of satellite imagery, remote sensing, and geospatial intelligence applications to help customers integrate Planet's data and solutions into real-world defense, intelligence, and government operations.
Government & Interagency Engagement: Navigate the complexities of South Korean military and government structures, identifying key decision-makers and stakeholders across relevant ministries and agencies. Build connections and facilitate collaboration across organizations to drive broader adoption and integration of Planet's platform.
Customer Retention & Expansion: Own the customer relationship throughout the contract lifecycle, supporting renewals, identifying expansion opportunities, and demonstrating the ongoing value of Planet's solutions. Proactively identify new mission requirements and use cases that create opportunities to deepen existing partnerships and expand adoption.
Mission Success & Value Creation: Develop and execute strategic customer success plans that translate mission requirements into measurable outcomes. Establish clear success metrics and KPIs that demonstrate the operational value of Planet's solutions, helping customers communicate mission impact and value to their leadership.
Customer Advocacy & Internal Partnership: Act as the internal voice of South Korean military and government customers, partnering closely with Sales, Product, Engineering, and other internal teams to communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies.
What You Bring
4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies. You understand the nuances of government structures, procurement processes, and bureaucratic decision-making.
Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions.
Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution. You understand how these capabilities are applied to real-world intelligence and defense requirements.
Bachelor's degree in a relevant field.
Ability to build relationships across government ministries and agencies while engaging effectively with both senior officials and technical end-users.
Exceptional negotiation, communication, and presentation skills, with the ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes.
Ability to work independently in a remote environment while maintaining strong engagement with a global team. You are proactive, adaptable, and capable of managing competing priorities in a dynamic environment.
Excellent verbal and written communication skills in Korean.
Professional working proficiency in English, the language of the company.
Willingness to...

About Planet

Software Development · 1,001-5,000 employees · headquartered in San Francisco, California