Customer Success Manager - Crowdstrike

About this role

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About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.


Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them. If You Join Our Team, You’ll Enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary
The Customer Success Manager – Crowdstrike is responsible for onboarding customers, guiding them through their agreement and product lifecycle, and ensuring retention and growth through strategic customer success plans, specifically for Crowdstrike Flex agreements. This role involves serving as a Subject Matter Expert for Crowdstrike Flex agreements, collaborating with Sales and other internal teams, and building strong customer relationships to align offerings with customer objectives. The Customer Success Manager – Crowdstrike will analyze consumption reports, lifecycle manage Crowdstrike Flex agreements through SHI Success Plans, align service offerings as needed, and maintain ef...