Customer Success Manager

About this role

Customer Success Manager 
Remote

About Reveleer

Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.

Key Responsibilities:

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.

• Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.

• Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.

• Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.

• Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.

• Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.

• Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.

• Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.

• Conduct regular check-ins, bu...