Customer Success Manager

About this role

About Us

Penta Software is transforming how construction companies leverage technology on job sites. With over 50 years of expertise, our ERP platform helps large specialty contractors streamline operations and improve profitability. We’re growing fast—and we want you to be part of it.

The Role

As a Customer Success Manager, you’ll manage and expand relationships with existing customers. This high-impact role requires strategic thinking, strong consultative skills, and a proven ability to drive revenue growth.

Your Skills and Experience:

• You are a go getter in ambiguous situations and tenacious problem solver.
• You can quickly connect and build trust and rapport with customers.
• You are organized and ensure nothing slips through the cracks.
• Your strong consultative skills showcase your commitment to understanding customer needs, pain points, and strategy leading to high customer retention.
• You have at least 5 years of experience driving successful SaaS upsells, and expanding revenue within an established customer base.
• You have strong experience working in SaaS solutions, ideally in the construction space for specialty contractors.
• You are comfortable and confident communicating with customers at all levels and all roles, including executives, operations, and finance.
• You have a strong ownership mindset and are outcome focused.
• You are detail oriented, but also able to see the bigger picture.
• You are excited to build partnerships with customers in person and virtually.

Your Responsibilities:

• Manage a portfolio of existing customers, identifying new selling opportunities, ensuring contract renewals, and building long-term relationships.
• Have regular engaging conversations with your portfolio of customers to uncover their needs, pain points ,and opportunities for improvement.
• Understand and articulate the value of Penta’s offerings to customers.
• Be the voice of the customer internally, advocating for their needs.
• Over...