Customer Success Manager

About this role

Description
Euronet facilitates the movement of payments around the world, serving as a critical link between financial institutions, retailers, service providers, and their end consumers. Following Euronet’s acquisition of CoreCard, this is a unique opportunity to shape the future of card issuing and payment innovation while working with a global payments leader.


As a
Customer Success Manager
, you will operate at the intersection of technology, payments, and enterprise partnership growth. This is a strategic, client-facing role requiring enterprise-level presence, executive credibility, and the ability to influence outcomes across complex partner ecosystems. You will own the success framework for enterprise customers, drive retention and expansion, and act as a trusted advisor to ensure customers maximize the value of CoreCard’s platform and Euronet’s ecosystem.


Location: Atlanta, GA | In-Office


What You’ll Do

• Serve as the primary point of contact for customers, from onboarding and implementation through program launch, growth, and ongoing support.
• Engage with C-level executives at Tier-1 and Tier-2 banks, fintechs, and large enterprise clients to build credibility and alignment.
• Design, implement, and own the Customer Success framework, including operational engagement, executive reporting, and Quarterly Business Reviews (QBRs).
• Collaborate across internal teams (Product, Engineering, Project Management, Compliance, Legal, Delivery, and Business Development) to ensure smooth execution and high-impact outcomes.
• Support onboarding for new customers, ensuring a seamless transition between business development, implementation, launch, and ongoing growth.
• Provide timely, professional support to resolve customer issues and maintain strong, long-term relationships.
• Review and analyze partner performance data to identify opportunities for improvement and expansion.
• Ensure comprehensive documentation of all processes, decis...