Customer Service - Trade Sales Representative

Responsibilities

Manage inbound enquiries, process orders, and prepare quotes while proactively following up on sales opportunities. Build strong customer relationships and collaborate with warehouse and logistics teams to ensure accurate order fulfilment.

Requirements

Requires proven experience in customer service and sales, including proficiency in inbound/outbound calling and upselling. Candidates must possess strong communication skills, attention to detail, and experience with CRM and ERP systems.

Skills

• Customer service
• Sales
• Inbound calls
• Outbound calls
• Upselling
• Cross-selling
• Relationship building
• Communication
• Attention to detail
• Organisational skills
• Microsoft Office
• CRM
• ERP
• SAP
• Salesforce
• Order processing

Benefits

• Competitive salary
• Profit share scheme
• Ongoing training and development
• Career progression opportunities
• Elevate platform recognition
• Elevate wellbeing program
• Employee assistance program

About this role

As a leader in the civil construction sector for over 29 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilities across Australia & New Zealand. Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.
Backed by empowered teams with expertise across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities — We’re more than just a service provider. We’re here for you every step of the way.
About the Role
In this full-time, Monday to Friday role (8:30am to 4:30pm), you'll join a fun, experienced team delivering exceptional customer service and expert product advice. You'll manage inbound enquiries, process orders, prepare quotes, and proactively follow up sales opportunities while building strong customer relationships and growing existing accounts. This is a great opportunity to expand your product knowledge, develop your sales skills, and make a real impact on customers and business success.
Responsibilities
Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and driving sales.
Grow sales through customer follow-up, account development, outbound prospecting and promotional campaigns.
Prepare quotes, process orders and manage opportunities using Salesforce, SAP and related systems.
Build strong customer relationships, provide product advice, and identify cross-sell and upsell opportunities.
Work closely with sales, warehouse and logistics teams to ensure accurate order fulfilment and outstanding customer outcomes.
From time to time, you may be required to assist the warehouse team with picking and packing customer orders.
Requirements
Proven experience in customer service and sales, including inbound/outbound calls and upselling.
Strong communication and relationship-building skills.
High attention to detail with excellent organisational skills.
Ability to prioritise and thrive in a fast-paced environment.
Confident using Microsoft Office, CRM and ERP (SAP) systems, with a willingness to learn.
As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.
Benefits
People enjoy working at Jaybro because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.
Be part of a Certified Great Place to Work® with a fun, high-performing and supportive culture
Enjoy a competitive salary + Profit Share Scheme – share in our success
Grow your career with ongoing training, development and real progression opportunities
Get recognised and rewarded through our ELEVATE platform
Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)
If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.
Only successful candidates will be contacted.
Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Jaybro Group

Wholesale · 201-500 employees · headquartered in Arndell Park, NSW