Customer Relationship Management Business Analyst

About this role

Role Title: CRM Business Analyst

Location- Remote

Duration: Full-time with Apexon

Required Skills:

- Ability to work in a team environment that is process-oriented and deadline-driven.
- Ability to work during client business hours (8 AM – 5 PM ET) with flexibility upon request Ability to manage multiple project tasks effectively and efficiently Communicate with team to delegate task and provide status of project activities.
- Professional oral and written communication skills.
- Strong attention to detail and organizational skills.
- Basic
software or application skills to complete the job successfully, including proficiency in word processing, Excel, presentation creation tools, and Internet research tools.
- Strong problem-solving skills with experience exercising mature judgment.
- Maintain and help coordinate project schedules, including sending meeting invites and reserving conference rooms.
- Maintain knowledge management, including SharePoint or any other government-approved electronic repositories

Preferred Skills

• Prior professional services or consulting experience; customer service experience; administrative assistance experience; Bachelor’s Degree"

Responsibilities

• "Daily CRM triaging; Daily CRM reporting; Daily TFS and email triaging Daily CRM triaging; Daily CRM reporting Daily TFS and email triaging Daily CRM triaging"
• Expected Deliverable(s) "Daily CRM triaging Daily CRM reporting Daily TFS and email triaging " Will the contractor's services be onsite work or remote work? Remote