Commercial Lines Account Manager

Responsibilities

The Account Manager serves as the primary point of contact for a portfolio of commercial insurance clients, managing day-to-day service needs and renewals. They partner with producers to ensure client retention, coordinate with carriers, and maintain accurate account documentation.

Requirements

Candidates must have at least 5 years of commercial insurance experience and an active Property & Casualty license. Strong proficiency in commercial lines coverages, policy servicing, and client relationship management is required.

Skills

• Commercial insurance
• Account management
• Client relationship management
• Policy renewal
• Underwriting coordination
• Risk exposure analysis
• Agency management systems
• Microsoft Office
• Communication
• Organizational skills
• Attention to detail
• Coverage analysis
• Client retention
• Problem solving
• Insurance documentation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Fertility benefits
• Paid sick time
• Paid time off
• Holidays
• Employee Assistance Program
• Calm app subscription
• 401(k) plan
• Health Savings Account
• Flexible Spending Account
• Commuter benefits
• Employee discount programs
• Paid maternity leave
• Paid paternity leave
• Legal plan
• Pet insurance

About this role

Job Description
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to $5 billion and employs 20,000 colleagues in 19 countries. And this is just the beginning. To learn more, visit Acrisure.com.

Job summary:
Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business. This role will partner closely with an established Producer and serve as a primary point of contact for clients, managing day-to-day service needs, renewals, carrier relationships, and overall client retention.

This is a client service and relationship management position, not a sales or production role. The Account Manager will focus on maintaining strong client relationships, delivering responsive service, coordinating renewals, and helping clients navigate their commercial insurance needs throughout the policy lifecycle.

This opportunity is well suited for an experienced commercial insurance professional who enjoys working directly with clients, solving problems, coordinating with carriers and underwriters, and serving as a trusted insurance resource without the responsibilities of a traditional producer role.
Candidates must be able to work from our Glendale, California or Towson, Maryland location.

Responsibilities:
Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients
Build and maintain strong client relationships through proactive communication, responsive service, and consistent follow-through
Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
Coordinate the commercial insurance renewal process from initial preparation through completion
Gather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicing
Partner closely with the Producer to support client retention and long-term account relationships
Work directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategies
Review policies, endorsements, and other coverage documents for accuracy and completeness
Assist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendations
Identify service issues or account needs and coordinate appropriate solutions with internal and external partners
Maintain accurate and timely account documentation within agency management systems
Partner with internal service, marketing, claims, and underwriting teams to support client needs
Assist with billing inquiries and other policy-related questions
Perform additional duties and projects as assigned

Requirements:
5+ years of commercial insurance experience required
Experience managing or servicing commercial insurance accounts highly beneficial
Strong understanding of commercial lines insurance coverages, policy servicing, and renewal processes
Experience working directly with commercial insurance clients required
Experience working with insurance carriers, underwriters, and producers
Strong client relationship management and retention skills
Ability to explain insurance coverage, policy changes, and account recommendations clearly to clients
Experience managing renewals and coordinating multiple account activities and deadlines
Commercial auto, transportation, or trucking insurance experience beneficial
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple client relationships, renewals, and priorities in a fast-paced environment
Proficiency with agency management systems and Microsoft Office applications
Education and licenses:
Active Property & Casualty license required
Bachelor's degree beneficial
Professional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial
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Pay Details:
The base compensation range for this position is $100,000 - $120,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paterni...

About TIB/KF&B

Financial Services · 10,001+ employees · headquartered in Grand Rapids, Michigan · founded 2005