Collections Operations Manager

About this role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.


Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience


Position Summary
Manages and coordinates the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers by performing the following duties. Responsible for forecasting, scheduling, reporting, auditing, and real time management of collection center operations. Analyze workforce metrics, trends/patterns, and resource allocation to meet organizational needs. The position will be responsible for the daily management of collection center service levels and auditing. Develop and analyze scheduled and ad hoc reports.? The position will require a considerable degree of operational and strategic coordination with multiple internal and external partners (Directors, Team Managers, Vendors, and other function departments).? Maintains awareness of schedule adherence, productivity, performance levels and ensures staff are informed in a timely manner of relevant policies and processes


Essential Duties And Responsibilities

• Manages and trains associates to meet departmental goals while ensuring compliance with company policies, providing constructive feedback, and fostering a cohesive team environment.
• Detail-oriented professional responsible for coordinating and managing the placement of repossession assignments, ensuring accuracy, timely execution, and compliance with company policies and industry regulations
• Oversee CAD Te...