Coding Operations Manager

About this role

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Coding Operations Manager providesoversight of end-to-end coding workflows across American Family Care’s high-volume urgent care network.

Key Responsibilities

• Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines

• Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance

• Partner with providers, center leadership, and vendors to improve documentation and coding outcomes

• Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag

• Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners

• Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency

• Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times

• Lead audit programs and implement corrective actions to maintain regulatory and compliance standards

• Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting

Education & Qualification Requirements

• Bachelor’s degree in a related field

• Minimum 5 years of healthcare leadership experience in coding and/or CDI

• Experience in urgent care, ambulatory, or high-volume outpa...