Cloud Engineer

About this role

Overview

At Universal Data our number one goal is to Create Raving Fans. The Cloud Engineer plays an important role in making this happen through advanced technical expertise, teamwork, and emphasis on putting the customers' needs first. The Cloud Engineer handles day to day support of cloud and hybrid infrastructure issues, serving as an escalation point, and assists in managing our contract client environments. Our business works with different organizations in various industries. As a Cloud Engineer, it is important that you can work with different cloud and hybrid technologies while being able to identify solutions that will improve our client's existing environment.

The idea candidate for the Cloud Engineer position will possess exception technical and interpersonal skills, be highly organized and motivated, and be able to form working and trustworthy relationships with our end users. This position will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. When help is needed, the Cloud Engineer will be able to turn to the Service Coordinator or the Director of Operations for additional guidance and support.

ResponsibilitiesTasks

Customer Service

• Work on and resolve escalated Helpdesk tickets related to cloud and hybrid infrastructure
• Delight our clients with friendly, quick, and helpful experience
• Assist clients with identifying areas of improvement in their cloud environment
• Troubleshoot complex cloud issues across Azure, Microsoft 365, and Entra ID

Use of Our Ticketing System

• Use our Ticketing system to work on and resolve Helpdesk ticketsservice requests
• Managing and recoding all work through our Ticketing system
• Make sure that client documentation is well maintained
• Make sure that client inventory remains updated
• Complete routine proactive maintenance to better manage client's cloud environments

Project Work

• From time to time the Projects team may need ad...