Clinical Operations Learning and Development Manager

About this role

## Job Description

Our Core Values:

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

• We are solution seekers.
• We have a can-do attitude.
• We are mission driven.
• We care about people.

General Description:

The Clinical Operations Learning and Development Manager role oversees the on boarding, training, and development of new clinical (medical and dental) staff. Reporting directly to the Vice President of Human Resources, this position ensures that new employees are effectively integrated into the organization and provided with the tools and knowledge needed for success. The role emphasizes excellence in customer service, efficient use of the Electronic Medical Record (EMR) system and Compliance Manager System adhering to organizational standards and policies.

## Responsibilities

Specific Responsibilities of the Job:

• AthenaOne Super User: Serve as the primary instructor for Athena One. Tracks efficiencies to assess employee’s documentation methods to determine if additional training is needed. Provides ongoing support and guidance to staff on system updates and changes.
• New Hire, Internship, and Contract Provider Onboarding: Oversee and coordinate the onboarding process for all newly hired clinical staff, clinical contractors, and clinical interns, including comprehensive orientation to the EMR system, organizational workflows, and policies. Ensure a seamless transition into their roles by delivering tailored onboarding programs.
• Training Development and Delivery: Design curriculums for training programs such as EMR, Leadership, clinical, and customer service focused training programs to utilize during instruction and trainings. Develops Standard Operating Procedures to utilize during training and instruction. Promoting a patient-centered a...