Client Services Project Manager - Data Analytics & Governance (eDiscovery)

About this role

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a tech-savvy, client-focused Client Services Project Manager for our Data Analytics & Governance practice.

This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service. You'll play a key role in ensuring every client interaction reflects Data Analytics & Governance’s deep discovery expertise and leaves clients with confidence in our support and solutions.

Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can be resident in any one of our Boston, Dallas, Houston, or Washington DC offices with a hybrid 3 day in-office working arrangement

What you’ll do:

Provide Subject Matter Expertise & Case Consultation:

• Serve as the primary point of contact for internal and external clients on discovery-related matters.
• Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production.
• Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Demonstrate deep working knowledge of platforms like RelOne and other eDiscovery Platforms

Client Engagement & Service Excellence:

• Model responsiveness, proactive communication, and high-touch client support.
• Anticipate needs, provide updates before asked, and deliver white-glove service.
• Manage multiple deadlines and shifting priorities while maintaining composure under pressure.

Quality Control & Risk Mitigation:

• Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation.
• Spot issues early, escalate ap...