Claims Specialist (EAP)

Responsibilities

Manage commercial automobile, trucking, and property damage claims from initial reporting through investigation, resolution, and closure. Identify and pursue subrogation opportunities while coordinating with insurance carriers, attorneys, and internal teams to minimize financial exposure.

Requirements

Requires a minimum of two years of direct experience handling commercial liability insurance claims and demonstrated success in subrogation recovery. Candidates must be professionally fluent in English and Spanish and possess strong investigative and negotiation skills.

Skills

• Claims Administration
• Subrogation
• Liability Assessment
• Investigation
• Negotiation
• Commercial Insurance
• Property Damage Evaluation
• Bilingual
• Microsoft Office Suite
• Claims Management Systems
• Analytical Skills
• Organizational Skills
• Communication Skills
• Documentation Tracking
• Fleet Operations Coordination

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Employer Matching
• Paid Time Off
• Life Insurance

About this role

Description
COMMERCIAL TRANSPORTATION CLAIMS & SUBROGATION SPECIALIST

Department: Corporate
Division: Safety – Claims
Location: Corporate Office - Cerritos, CA
Classification: Full-Time, Nonexempt, Onsite
Schedule: Monday to Friday - 0800-1630
Pay Range: $25.00 - $33.00 / hour

Reports To
Claims Manager

Position Summary
Ecology Auto Parts, Inc. is seeking an experienced, bilingual Commercial Transportation Claims & Subrogation Specialist to administer commercial automobile, trucking, transportation, and property damage claims across the company's affiliated entities.
This position is responsible for managing claims from initial reporting through investigation, resolution, and closure, with a strong emphasis on identifying third-party liability, pursuing subrogation recoveries, negotiating settlements within delegated authority, and minimizing financial exposure.
The ideal candidate possesses direct commercial liability claims experience, demonstrated success in subrogation recovery, strong investigative and negotiation skills, and the ability to independently manage complex claims while coordinating with insurance carriers, attorneys, drivers, and internal operational teams.

Responsibilities
Claims Administration & Investigation
Manage commercial automobile, trucking, transportation, and property damage claims from initial intake through investigation, resolution, and closure.
Investigate accidents and incidents by reviewing police reports, driver statements, witness accounts, photographs, repair estimates, and supporting documentation.
Evaluate liability, comparative negligence, damages, and potential recovery opportunities.
Maintain accurate claims records, supporting documentation, correspondence, and follow-up schedules.
Monitor claim developments, outstanding documentation, and resolution deadlines.
Subrogation & Recovery
Identify and pursue subrogation opportunities involving third-party negligence or responsibility.
Prepare comprehensive subrogation demand packages supported by liability evidence, damage assessments, and applicable documentation.
Communicate and negotiate with third-party insurance carriers, adjusters, and authorized representatives to maximize recoveries.
Track outstanding demands, disputed claims, settlements, and recovery payments.
Recommend appropriate recovery strategies, escalation, or resolution based on claim value, available evidence, and applicable requirements.
Stakeholder Coordination & Compliance
Serve as a primary point of contact for insurance adjusters, carriers, attorneys, drivers, repair facilities, and internal fleet operations.
Coordinate claims-related documentation and communications across affiliated business entities.
Support claims audits, litigation-related documentation requests, and authorized settlement activities.
Maintain compliance with applicable California insurance requirements, company procedures, confidentiality standards, and documentation protocols.
Identify significant claims exposure, disputed liability, and matters requiring management or legal review.
Reporting & Operational Support
Maintain electronic claims files, diary systems, recovery tracking, and accurate claim-status records.
Prepare reports concerning claims activity, outstanding liabilities, subrogation recoveries, and settlement outcomes.
Identify recurring claim trends and recommend improvements to claims handling, recovery procedures, and operational efficiency.
Independently prioritize assigned claims and meet critical investigation, reporting, and recovery deadlines.
Perform other related duties consistent with the position's claims administration and subrogation responsibilities.

Requirements
Qualifications/Knowledge/Critical Skills
Required
Minimum two years of direct, hands-on experience handling commercial liability insurance claims.
Demonstrated experience identifying, pursuing, negotiating, and resolving subrogation claims.
Professional fluency in English and Spanish, including the ability to communicate complex insurance and claims-related matters verbally and in writing.
Strong knowledge of claims investigation, liability assessment, comparative negligence, and property damage evaluation.
Demonstrated ability to prepare effective subrogation demand packages and negotiate claim settlements.
Proficiency with Microsoft Office Suite, electronic claims management systems, and documentation tracking.
Strong analytical, investigative, organizational, negotiation, and communication skills.
Ability to independently manage competing priorities, maintain confidentiality, and meet time-sensitive deadlines.
Preferred
Direct experience handling commercial trucking, transportation, fleet, or commercial automobile liability claims.
Familiarity with California commercial automobile insurance practices and bodily injury/physical damage claims.
Experience coordinating with insurance carriers, third-party administrators, attorneys, and fleet operations.
Advanced Microsoft Excel proficiency and experience with electronic claims diary and recovery tracking systems.
Relevant insurance, claims, risk management, or subrogation certifications.
Physical Demands/Environmental Factors
Regularly sits, uses a computer and standard office equipment, and communicates verbally and in writing.
Occasionally stands, walks, bends, reaches, and lifts or moves items weighing up to 25 pounds.
Must be able to review detailed electronic and printed information and perform the essential functions of the position with or without reasonable accommodation.
Occasional local travel to company locations may be required.
Work Environment / Position Structure
Full-time, nonexempt, onsite position based at the Corporate Office in Cerritos, California.
Regular business hours are Monday through Friday, 0800–1630.
The regular schedule includes an unpaid, duty-free meal period and paid rest periods in accordance with applicable California wage-and-hour requirements.
Additional hours, including overtim...

About Ecology Auto Parts, Inc.

Transportation/Trucking/Railroad · 501-1,000 employees · headquartered in Cerritos, California · founded 1966