Business Systems Analyst IV Customer Engagement AI

About this role

Who We Are

Are you energized by the opportunity to turn emerging AI capabilities into meaningful business outcomes? Do you enjoy asking "why" before jumping to "how"? If so, this role offers the opportunity to help shape how AI and automation enhance the experiences of our employees, customers, and candidates.

As a Business Systems Analyst, you'll work at the intersection of business and technology, partnering with stakeholders to understand business needs, evaluate opportunities, and deliver practical solutions that leverage AI, automation, and emerging technologies to create real business value.

You'll collaborate with business leaders, technology teams, vendors, and governance partners to solve complex problems, navigate change, and deliver solutions that create measurable business value.

Success in this role requires more than gathering requirements and managing projects. We're looking for someone who is naturally curious, eager to understand the goals behind every request, and skilled at connecting technology capabilities to business outcomes. You'll ask thoughtful questions, challenge assumptions when appropriate, and help ensure we're solving the right problems, not simply delivering the quickest solution.

What You'll Do

• Partner with stakeholders to uncover and prioritize business needs, define requirements, and translate ideas into scalable solutions.
• Evaluate impacts, identify risks, support solution design, oversee and perform testing, and guide successful implementations.
• Help shape AI adoption by balancing innovation, governance, user experience, and business value.
• Navigate multiple moderate-to-complex initiatives while maintaining strong attention to detail and execution excellence.
• Foster strong collaboration across business and technology teams, building alignment and momentum to successfully deliver solutions and advance strategic objectives.
• Apply critical thinking and sound judgment to ensure solutions are practical, sust...