Business Systems Analyst

About this role

Description
COMPANY OVERVIEW
Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans, access to facilities designed to help


them better meet their healthcare needs and a dedicated care team. For more information on Zing Health, visit www.myzinghealth.com.


Summary Description
Reporting to the Vice President of Strategic Initiatives, the Business Systems Analyst is responsible for driving the planning, execution, and delivery of member experience initiatives across Zing Health, including CAHPS improvement projects, member journey enhancements, and cross-functional service initiatives. This role goes beyond traditional project coordination: the Strategic Execution Lead serves as a working partner to business stakeholders, directly authoring business requirements, managing ticket submission and tracking, and actively driving IT and vendor workstreams through to completion.


This is not a traditional project management job focused on scheduling status meetings, collecting updates, and color-coding a project plan. We're looking for an owner who is willing and able to craft meticulous business requirements themselves, submit and track their own tickets, and stay in lockstep with IT teams — treating every initiative's outcome as a personal responsibility rather than something they merely "facilitate."


The right candidate is regimented and disciplined about follow-through, documentation, and accountability and pairs that structure with genuine people skills. You'...