Business Analyst - REMOTE

Responsibilities

The Business Analyst will design and maintain business-critical dashboards while driving process automation across sales and operations. They are responsible for ensuring data integrity, standardizing reporting processes, and collaborating with stakeholders to provide actionable insights.

Requirements

Candidates must have at least one year of experience in an analytical or technical support role and hold a bachelor's degree. Proficiency in Excel, SQL, and data visualization tools is required, along with strong analytical and communication skills.

Skills

• Data analysis
• Business reporting
• Process automation
• Tableau
• Excel
• Google Sheets
• SQL
• Python
• JSON
• Data visualization
• Data governance
• Data cleaning
• CRM management
• Communication
• Problem solving
• Attention to detail

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible paid time off
• Paid parental leave
• Professional development allowance
• Life insurance
• AD&D insurance
• Disability insurance
• 401k
• Health and wellness allowance
• Co-working space allowance
• Internet and mobile allowance
• Referral bonus

About this role

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.
We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.
Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.
Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com
📍Business Analyst

This role is ideal for someone excited to work with data, reporting, and business process automation. The Business Analyst will partner closely with senior analysts to support business reporting, improve data quality and availability, and collaborate with sales and operations on process automation initiatives. This role focuses on ensuring data and dashboards are clean, well-organized, and effectively used across teams, while also playing a key role in standardizing data and connecting multiple data sources to drive automation.
What You’ll Do:
Own and Advance Business-Critical Reporting:
Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
Partner with business leaders to translate complex data into actionable insights
Ensure Data Accuracy, Integrity, and Governance:
Own data quality standards across systems to ensure reporting accuracy and trust
Normalize, clean, and structure data tables to support long-term scalability and maintainability
Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices
Create, Improve, and Maintain Processes & Pipelines:
Design and document processes and procedures for data workflows, reporting, and automation
Make thoughtful changes to existing business-critical processes with minimal disruption to operations
Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions
Drive Automation and Cross-Functional Enablement:
Learn and understand existing workflows and automations across teams
Evaluate and improve existing automations across sales, marketing, and operations
Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
Identify and drive opportunities to improve and simplify current automations
What You’ll Bring:
Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
Working knowledge of SQL (joins, conditional logic); familiarity with Python, JSON structures, and delimited text formats is a plus
Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)
Experience developing, maintaining, and validating data used for management reporting and operational decision-making
Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
Clear and effective communicator with the ability to simplify complex concepts
Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
Agility in adapting to changing processes, new situations, and thinking on one’s feet
Resourcefulness, decisiveness and accountability for the customer and agent experience
Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
Outstanding work ethic and commitment to delivering high-quality results
Passion for Knock’s POPSICLE values and a consistent commitment to doing the right thing
Education: Bachelor’s degree
Experience: Minimum of 1 year in an analytical, reporting, or technical support role
We encourage you to apply even if you don’t meet every qualification. If this role excites you, we want to hear from you!
🖥️ Physical Requirements
Set up and constantly operate a computer
Communicate and exchange accurate information to others via telephone or internet video applications
The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.
💵 Compensation and Benefits

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this positio...

About Knock

Loan Brokers · 51-200 employees · headquartered in Atlanta, GA · founded 2015