Business Analyst, Customer Strategy and Insights

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Analyst, Customer Strategy and Insights based in the United States.
This role offers the opportunity to transform complex data into actionable insights that influence strategic and operational decisions.


You will work closely with cross-functional teams to analyze customer trends, competitive intelligence, and business performance.


The position requires a strong analytical mindset combined with the ability to communicate findings clearly to senior stakeholders.


You will contribute to improving customer growth strategies by identifying opportunities, modeling scenarios, and optimizing business processes.


Working in a collaborative and data-driven environment, you will help shape decisions through impactful analysis and recommendations.


This is an ideal opportunity for a curious problem solver who enjoys working with large datasets and tackling ambiguous challenges.


Accountabilities
As a Business Analyst focused on customer strategy and insights, you will support business teams by delivering high-quality analysis, reporting, and recommendations that drive strategic initiatives. Your work will help stakeholders better understand performance, identify growth opportunities, and make informed decisions through data-driven approaches. Key responsibilities include:

• Acting as a primary point of contact between the analytics team and business stakeholders, including sales, operations, and leadership teams.
• Analyzing customer, market, and competitive data to uncover trends, opportunities, and potential areas for improvement.
• Developing reports, dashboards, presentations, and data visualizations that clearly communicate insights and recommendations.
• Defining and tracking key metrics, business scenarios, roadmaps, and action plans to support decision-making.
• Selecting and applying a...